You will work closely with the Service Desk team to support backlog reduction activities and ensure that high volumes of email requests are handled accurately and efficiently.
What You’ll Do:
- Process customer requests via email and follow up on related service processes
- Create service orders in the system for repair and calibration requests
- Prepare and send price quotations using Power BI price lists and standard templates
- Communicate with customers via email regarding quotations, documents, and service updates
- Provide standard documents such as pickup labels, certificates, and invoices upon request
- Support backlog reduction by handling a high volume of requests in a timely and accurate manner
- Work with systems such as Outlook, Oracle, and other internal tools to manage operational processes
- Follow defined procedures, workflows, and communication guidelines
- Provide operational support to the team when needed
- Strong written English skills; German is considered a plus
- Minimum 1 year of direct customer service experience required
- Experience with the MS Office package.
- Strong team player.
- Excellent communication and customer handling skills.
- Proactive problem-solving attitude.
- 40 hours per week availability
- You are currently located in or near Eindhoven
- This is a temporary role with an immediate start required
- A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
- Flexible Hybrid Work Arrangements: 2 day working from home policy
- Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
- Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
- Outside the monthly salary our client also provides an additional 13th month and 8% holiday allowance
Salarisomschrijving
€2700 - €2700 monthly