- Managing orders and deliveries for customers in the Netherlands, French-speaking Belgium and international export clients
- Providing tailor-made solutions rather than scripted responses
- Proactively investigating and resolving issues such as backorders by identifying root causes (e.g. Logistics, sterilization processes, or supplier delays)
- Complaint handling
- Managing export documentation
- Collaborating closely with internal departments to deliver the best possible outcome for the customer
- You are fluent in French (C1+), Dutch (C1+), and English (B2) (you need to be proficient in all of the languages)
- You have several years of experience in a customer service role
- You are available 40 hours per week or at least 4 days × 8 hours (Monday through Thursday)
- You have 3–5 years of experience in a similar position
- Experience within the medical sector is a plus, but not required
- You bring strong hard skills, including proven experience in customer-facing service roles
- You demonstrate excellent soft skills: inquisitive, analytical, proactive, team-oriented, and a clear, confident communicator
- This is a fully office-based role. We are therefore looking for candidates who able to commute daily to Oss
- A pension scheme via ASR Capital
- 25 vacation days plus 11.5 ATV days (based on full-time employment)
- An end-of-year bonus of 8.33%
- Public transportation costs are fully reimbursed
- For car travel, a mileage allowance applies, calculated based on the distance between your home and the office using a dedicated internal calculation method
- The position starts with a one-year contract, followed by a permanent contract upon satisfactory performance
Salarisomschrijving
€3100 - €4100 monthly