About DHL and IRM:
DHL Group is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around; we have a very clear purpose: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business, and together we share the pride of building one of the world's largest leaders in logistics and supply chain.In Insurance & Risk Management (IRM), we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets, and liabilities and to meet its contractual obligations to customers across the group.
Job Purpose:
Provide advice, support, and guidance to Business Development Managers and various BU stakeholders on commercial contract risk. Conduct reviews of global Master Service Agreements, bespoke/non-standard customer contracts, and non-standard scopes of services, providing advice on the optimal commercial position on insurable risk with regard for technical and commercial risk versus reward criteria. Collaboratively coordinate the commercial interface between the business stakeholders, regional and global insurance managers regarding pricing of commercial contract risk and any insurance-based advice.Serve as a key active member of IRM's contract risk management team, interacting with colleagues to ensure business objectives are met and that the organization is performing to "best in class" standards.
Key Responsibilities:
Risk Assessment and Evaluation:
Support business stakeholders with risk exposure reviews for new and renewing contracts. Provide formal written advice to separate business risks from insurable risks and work with global underwriting and contract teams to obtain risk pricing.Contract Negotiation:
Review, draft, and negotiate contract terms and conditions for major clients in conjunction with DHL Key Account Managers, BU leadership, and other functions such as Legal. Ensure identified risks are communicated swiftly and clearly to business stakeholders with alternative solutions where applicable.Contract Reviews & Liability Changes:
Review contracts and propose changes to contractual liability, indemnity, and other provisions where necessary, in alignment with contract risk management guidelines.Risk Advice Documentation:
Produce formal risk advice papers to inform decision-making processes.Governance and Compliance:
Ensure adherence to governance and compliance processes within a complex multinational organizational structure.Client Interaction & Risk Mitigation:
Negotiate and advise on risk terms with major DHL clients, ensuring risks are addressed proactively and collaboratively. Provide support in negotiations, where necessary, to secure favorable outcomes.Process Improvement:
Identify potential improvements in transactional/analytical tools and propose amendments to streamline contract risk processes.Reporting:
Draft concise reports on contract risk management-related activity, including monthly reports on KPIs.Stakeholder Relationships:
Establish internal stakeholder relationships across assigned business units within the region, focusing on assigned business sectors to increase Contract Risk Management's presence and market share development.Collaboration:
Coordinate with IRM London central team for pricing and on content of coverage, precedent-setting, and commercially sensitive issues/areas above authority. Collaborate with the global claims function concerning bespoke customer contracts as necessary.
Ideal Candidate Profile:
- Industry experience is preferred.
- Required skills:
- Redlining, drafting, and reviewing contracts
- Understanding of indemnities, liabilities, and insurance
- Ability to act as an advisor for business units
- Experience in governance, risk, and mitigation
Qualifications:
- University Degree.
- 5-10 years' experience in contract risk management.
- Experience in risk assessment, evaluation, and contract management.
- Previous experience working in large multinationals with complex organizational structures and stringent governance and compliance requirements.
- Strong managerial skills, business acumen, and an awareness of risk in commercial contexts are essential.
Preferred Qualifications:
- Strong background in logistics, supply chain, or shipping industry. Experience with large companies is highly desirable.
- Experience with the business environment in markets such as the UK, Europe, South Africa is preferred.
- Insurance market knowledge with an understanding of insurance classes is preferred, though other relevant backgrounds will also be considered.
We Offer:
- Great opportunity to work for the biggest logistics company in the world.
- International and virtual environment.
- Flexibility and great opportunities to learn.
- Tempting compensation and benefits.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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