- Handling 1st line telephone support and responding to customer questions via email
- Reviewing customer registrations for correctness and logical consistency
- Reassigning inquiries to the appropriate colleague or team
- Drafting and sending standard quotes and contract templates
- Reviewing contracts and assigning them to the correct colleague
- Delivering products and ensuring customer satisfaction
Salary based on candidate’s experience and education.
Please note that for this role, candidates must already reside in the Netherlands, preferably in the Rotterdam area, and hold a valid work permit.RequirementsThe ideal candidate possesses strong communication skills and the ability to make decisive, informed decisions. You can work effectively under pressure while maintaining a structured and organized approach. Accuracy and attention to detail are essential, as is the ability to work both independently and collaboratively within a team. A proactive mindset, initiative, and excellent time management skills, including planning, prioritization, and meeting deadlines, are key to succeeding in this role. The ideal candidate also possesses the following:
- MBO/MBO+
- Experience with customer communication
- Excellent English (written & verbal)
- Contact Centre experience is a plus
- Experience in commercial setting is a plus
€1 - €1 hourly



