Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Revenue management Executive. You will be joining the Revenue and Reservations Team. The role of the Revenue Management Executive is to support the Director of Revenue in all technical and strategic aspects of the pricing of the hotel.
The right candidate will have a detail oriented hands on approach and the ability to analyze data. He/ She will also be a team player as well as have the ability to work on their own initiative.
Main responsibilities include but are not limited to:
Ensure that all rates are loaded in a timely manner and compliant with Marriott policies.
Ensure that the hotel has Best Rate Guarantee compliance at all times.
Work together with the DORM to prepare forecasts and pick-up reports.
Work together with the DORM in preparation and delivery of the weekly RevMax meetings
Be the to go to person for the reservations agents in their daily operational tasks. Ensure they are set up for success and can offer our guests Whatever Whenever service.
Responsible for assisting in the daily operations at our revenue/reservations team. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Act as rooms controller: Amongst other things; Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare for their stay.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests before their stay during the reservations process. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever in all communication with them, and connect with them to be able to personalize that service, creating memorable experiences.
We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
Communicating with your team and other departments is key. The Sales department and Welcome Desk department will be on speed dial. Couldn’t live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Requirements
Previous hotel experience in either reservations or welcome desk is a plus, however candidates from other backgrounds with the right attitude will be considered.
Knowledge of Marriott Systems are an added advantage but not a requirement.
1 year relevant work experience
Hospitality background
Fluent verbal and written English skills. Dutch and other languages are appreciated.
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.