Klantenservice vacatures Woerden

Wat je gaat doen At the Immigratie- en Naturalisatiedienst (IND) in Utrecht, your work as a medewerker ondersteuning biometrie directly impacts the lives of Ukrainian customers seeking a new start in the Netherlands. You’ll be part of a dedicated team ensuring the smooth collection and processing of biometric data, contributing to a seamless experience for every customer. This role combines precision, customer interaction, and administrative expertise, making it ideal for someone who thrives on meaningful, detail-oriented work.Your responsibilities include:

• Welcoming customers at the reception and verifying their scheduled appointments.
• Collecting biometric data from Ukrainian customers in line with established procedures.
• Accurately processing and maintaining customer data in internal systems.
• Providing guidance and support to customers during their visit, acting as their main point of contact.
• Occasionally working evenings or Saturdays to accommodate customer needs.September 1st or October 1st, 2025Please note that hybrid working is not possible in this role. You are expected to work on-site in Utrecht every day. Occasionally, you may be required to work an evening or a Saturday.
  
  Do you have an affinity with Ukrainian clients and a hands-on mentality? Are you accurate, careful with data, and comfortable with repetitive tasks and occasional evening or weekend shifts?
  Then we are looking for you!

Wat we je bieden

• Competitive hourly salary between €18.38 and €22.85 based on experience.
• Immediate pension contributions from your first working day.
• Receive 8.33% holiday allowance, including 0.33% net.
• 8.3% year-end bonus with each salary payment.
• Accumulate 10.82% holiday hours.
• Paid national holidays.
• Flexible working hours: 32-36 hours per week.
• Full public transport reimbursement; car €0.07/km, bike €0.20/km.
• Temporary contract with a socially responsible employer.
• We arrange your VOG (Certificate of Conduct).
• Access to courses and training via Skillstown.
• Opportunity to make a meaningful impact in the lives of Ukrainian refugees.

Functie-eisen We are seeking a detail-oriented and customer-focused professional to support biometric processes for Ukrainian clients.

• MBO 3/4 diploma in an administrative field.
• Affinity with Ukrainian clients and their needs.
• Willingness to perform repetitive tasks long-term.
• Strong command of the English language.
• Knowledge of Ukrainian and/or Dutch is a plus.

Over het bedrijf Located in the heart of Utrecht, the Immigration and Naturalisation Service (IND) is dedicated to handling migration matters with care and client focus. Guided by values of integrity, professionalism, and commitment, we strive to make a positive impact on the lives of those seeking to call the Netherlands home.What sets us apart is our deep societal engagement and focus on personal growth. At IND, you’ll collaborate with passionate colleagues, contribute to meaningful initiatives like supporting Ukrainian refugees, and thrive in an environment that values teamwork and development.Are you ready to bring your talents to a mission-driven organization?