Maternity cover (1-Apr-26 until 31-Dec-26)
The General Manager of LuminAir is fully responsible for the operational, commercial and strategic performance of Amsterdam’s most iconic rooftop bar and terrace. This role leads the entire LuminAir team — floor and bar — and ensures that service, product quality, guest experience, commercial delivery and brand positioning are executed at the highest level, every day. As the driving force behind the venue, the GM ensures LuminAir continues to innovate, inspire and outperform in a fast‑paced, high‑volume environment.
LuminAir is a world‑class, drink‑led destination with ever‑changing surroundings, premium mixology, and a refined food offering paired with standout service. As General Manager, you translate this concept into a consistently exceptional guest journey, strong financial results and a high‑performing, engaged team.
KEY RESPONSIBILITIES
Exceptional Guest Experience & On‑Floor Leadership
Lead the floor and bar operation with a hands‑on, visible presence, ensuring outstanding service delivery at all times.
Guarantee that every guest receives a warm welcome, prompt service, and high‑quality food & drink presentations aligned with the LuminAir brand.
Anticipate guest needs, resolve issues decisively, and maintain strong guest loyalty through personalised engagement.
Ensure the team masters service standards, upselling techniques, guest recognition and allergy/dietary protocols.
Team Leadership & People Development
Lead, coach and develop the full LuminAir team, including bar staff, supervisors and managers.
Build an inclusive, motivating and high‑performance culture, with clear expectations and continuous feedback.
Oversee recruitment, onboarding, scheduling, briefings, performance reviews and succession planning.
Collaborate closely with hotel departments to ensure seamless operations, communication and support.
Commercial, Financial & Operational Ownership
Take full responsibility for all financial performance metrics: revenue, labour management, cost control, forecasting and P&L delivery.
Drive commercial opportunities through pricing, menu engineering, upsell initiatives and capacity optimization.
Oversee inventory, stock control, purchasing and supplier relationships to ensure efficiency, accuracy and cost‑effectiveness.
Ensure all systems (POS, reporting, cash control) are used correctly and all compliance requirements are met.
Food, Drink & Supplier Management
Oversee the full drink concept, including cocktail development, bar quality, product consistency and innovation.
Supervise the food offering in partnership with the culinary team, ensuring alignment with concept, quality and guest expectations.
Manage supplier partnerships to maximize added value, co‑marketing opportunities, training, activations and product visibility.
Stay ahead of industry trends, competitor activity and guest preferences, ensuring LuminAir remains a trend‑setting venue.
Brand, Marketing & Activation Ownership
Lead the annual and seasonal marketing and activation calendar, ensuring the venue stays “live and kicking” throughout the year.
Maintain a strong presence on relevant channels, partnering with Marketing & PR to drive reach, brand visibility and guest traffic.
Conceptualize and execute successful events, promotions and brand partnerships that strengthen LuminAir’s market positioning.
Ensure all branding, storytelling, visuals and experiences match the elevated identity of LuminAir.
Compliance, Standards & Daily Essentials
Ensure full compliance with health, safety, hygiene and licensing regulations at all times.
Maintain venue condition, cleanliness and atmosphere to the highest standards.
Oversee opening and closing procedures, reporting, reconciliations and operational checklists.
WHO ARE WE LOOKING FOR?
You are an experienced hospitality leader with a passion for high‑energy, high‑volume premium bar operations. You combine strong commercial thinking with a genuine love for people and guest experience. You lead from the floor, inspire your team, and know how to translate a concept into consistent operational and financial success.
To excel in this role, you bring:
3–5 years leadership experience in a premium rooftop bar, cocktail bar, lounge or lifestyle venue.
Strong financial acumen and proven experience managing P&L, budgets and commercial strategy.
Expertise in mixology, drink programmes and supplier partnership management.
Proven ability to lead large, diverse teams and create a culture of excellence.
Excellent communication skills and the confidence to represent the venue internally and externally.
Creativity, adaptability and the drive to continually innovate.
Fluency in English; Dutch is an advantage.
WHAT WE OFFER
As General Manager of LuminAir, you join one of the most exciting hospitality environments in the city and one of the best employers in the Netherlands. You can expect:
Competitive salary & benefits package
A workplace with energy, purpose and room to grow
Support from corporate F&B leadership and access to expert networks
Hilton Team Member benefits, which means nights from €40 incl. Breakfast in Hilton hotels (+7,000 destinations) around the world
The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
Growth and training opportunities, including through Harvard Learning and Hilton University
Global career opportunities
Wellness initiatives to help you thrive and be your best self
Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
A pleasant, international work environment
The best staff parties
50% Food & Beverage discount in our F&B Outlets
Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL discount program
50% Food & Beverage discount in other Hilton Hotels in the Netherlands
Possibility to lease an e-bike at a very favorable rate
Free use of our fitness centre