At our large hotel and event venue in Amsterdam, the high level of service comes first. This means that you make guest after guest feel welcome, help them with their luggage and provide them with all the information about the hotel and the city. Taking it easy is not an option, and as a receptionist you will experience the dynamic and hectic pace of the day with a smile. At Mövenpick we make moments, do you?
Be limitless
You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. "Oh, you want to spend a day in a museum in Amsterdam today? How wonderful," and immediately, you enthusiastically engage help them. You offer the guest various options and provide them with tickets. If a guest wants to leave their luggage with you, you kindly assist them. Everything with a smile and empathy, even during complains. You are always in the spotlight and perform on the stage of Mövenpick. You work hard, even if your shift is running a bit later, for the guests that will choose our hotel again. There are no limits to your abilities. In addition, you will be:
- assisting hotel guests upon arrival and departure by helping with luggage transportation.
- organizing taxis for our guests.
- providing advice on tourist activities in Amsterdam and making reservations for restaurants and booking tickets.
- make sure that the lobby always looks presentable.
- the point of contact for all questions in the hotel, from a to z;
- the face of our hotel.
In this role, you will work different shifts. The shifts may start at 06:30, 08:00, or perhaps a mid-shift from 11:00. You don't mind working weekends.
Proud to present
Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.
And you provide that experience with a team of 5 porters and a full front office team in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors’ rooms. Through the emergence of ijVENUES, Amsterdam’s new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.
"The true success of a hotel is not just in providing a comfortable bed and a good meal, but in creating an experience that leaves a lasting impression on our guests." – Front Office manager Mövenpick
Don’t work. Do what you love instead
A warm feeling is what you offer the guests, during their entrance, their stay and when they leave. In the lobby, you start conversations with guests who are waiting for check-in and check-out. You are willing to take the time for guests, always answering all their questions seriously and comprehensively. You show empathy when needed. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests. You must have:
- knowledge about Amsterdam to share this with our quests.
- preferably knowledge of the Opera IT system and Tours & Tickets system.
- fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.
We offer
Of course, we want you to have an optimal experience at Mövenpick. That’s why we are offering:
- an hourly gross wage between €14,99 and €15,68 in accordance with scale 3 of the Collective Labour Agreement for the Dutch hospitality and catering industry. This might be different if <20 years old;
- flexibility in your schedule with a 0-hour contract.
- a commuting allowance up to €200 per month, on the basis of the actual number of kilometres;
- a night-shift allowance of 20% and a Sunday allowance of 5%.
- pension contributions with the Horeca & Catering pension fund.
- national and international opportunities for growth and (cross) training opportunities.
- a uniform, laundry service and meals.
- discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality Group hotels.
- enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience.
- recruitment bonus for a new colleague.
- 50% F&B discount at various hotels in Amsterdam.
- various staff outings.
This is the right time to say yes
Do you see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via (klik op de solliciteer button) or by phone at +31 (0)20 800 6880.
If it is a match, you will be interviewed by a member of the HR department and the Front Office manager. Are you ready?
Heb jij interesse in deze functie?
Dan ontvangen wij graag je motivatie met CV! Je kunt reageren via ons Sollicitatieformulier. Website: Meer informatie >>>