Are you ready to take your career to the next level in the dynamic world of financial technology? We're looking for an enthusiastic Customer Success Analyst (m/v/x) to join a talented team in Amsterdam. This is a fantastic opportunity to work in an international environment that helps channel investments into impactful projects and businesses. If you're driven, detail-oriented, and have a knack for client relationship management, this role could be your perfect match.
About the Company:
Our client operates at the intersection of finance and technology, offering fund management systems to global customers to optimize their financial processes. This organization combines its cutting-edge technology with back-office services, working closely with customers to unlock their potential. While specific details about the company remain confidential, think of it as a tech-savvy financial partner pioneering transformative fintech systems used by clients worldwide.
The culture is entrepreneurial and collaborative - empowering employees to contribute from day one while fostering an environment of teamwork and personal growth. With its focus on supporting key businesses, including those in developing regions, this company aligns its mission with high-impact global development projects.
Your Role:
As a Customer Success Analyst based in Amsterdam, you will play an essential role in ensuring clients maximize the value of the company's platform. From onboarding to active usage, you'll act as a facilitator to train, support, and empower customers as they navigate the system.
You'll work directly with the Customer Success Manager and collaborate on onboarding processes, training activities, feedback collection, and maintaining client relationships across the financial sector. You'll also assist in project management and troubleshooting common issues, bridging client needs with platform improvements.
Key Responsibilities:
- Customer Communication: Proactively respond to inquiries via email, chat, and phone, building trust-driven relationships with clients. Ensure clients understand core aspects of the platform and provide basic troubleshooting support.
- System Onboarding: Support new customers by guiding them through the onboarding process and system setup.
- Training Sessions: Conduct training sessions, assist with presentations, and create user-friendly documentation like FAQs and how-to guides.
- Feedback Loop: Gather client feedback and ensure it is communicated effectively within the organization.
- Administrative Tasks: Manage scheduling, client data organization, and meeting preparations.
- Project Management Support: Play an active role in ensuring projects follow timelines and deliverables.
- Data Entry: Maintain accurate, up-to-date records about client interactions and usage patterns.
Your Profile:
- Experience: 0-2 years in customer-facing roles such as customer support, administration, or working within finance technology, SaaS, banking, or accounting sectors.
- Skills: Strong communication skills with fluency in English (additional languages are a bonus). Intermediate-to-advanced PowerPoint and Excel knowledge is essential.
- Knowledge: Comfortable engaging in financial discussions, with a basic understanding of derivatives, loans, and guarantees.
- Tech-Savvy: Adaptable to learning new software tools and systems.
- Organized: Able to balance multiple projects in a fast-paced setting.
- Location: Based in the Netherlands, working full-time on-site in Amsterdam.
What's Offered:
- Competitive Salary: €40-45k gross per year (based on a 40-hour work week and dependent on experience/educational background).
- International Experience: Work alongside highly experienced professionals in the finance and fintech space.
- Growth Opportunities: Build a strong network within the financial sector and develop project management skills.
- Vibrant Culture: A collaborative and high-energy environment with plenty of team activities and opportunities to contribute to impactful projects.
Interested? Don't wait - click the 'Apply Now' button today to join this exciting journey. We'll be in touch quickly to discuss the next steps and answer any questions. Let's streamline success together!
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