Technical Support Engineer
Amsterdam, full time/40 hours
Do you want to launch products for the #1video surveillance cloud worldwide?
About the role?
Did you know that 68% of the customers leave, because they feel they are not being taken good care of? Exactly for this reason we need you! As our Technical Support Engineer you will be the contact person for our channel partners and customers with the goal to keep them happy. You help customers to get the solution up & running, help to configure IP camera systems, investigate any problems with cameras or any cloud software (Eagle Eye Networks CameraManager and Eagle Eye Cloud VMS) and coordinate support cases within the organization. All in all, you will be the person responsible for keeping our customers and partners happy!
On a daily basis your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Currently, Eagle Eye Networks is active in Europe, the United States and Japan. At the moment, we provide 24/5 support, which means that during the day you will also be incharge of taking care of calls from the United States and Japan. The daily duties vary between providing assistance to an installer when setting up camera systems to supporting the support department of large security and IT companies with thousands of cameras connected.
Who are we looking for?
- You have at least 1 year of relevant support experience
- You are fluent in English and Dutch (verbal and written) - Bilingual in any other languages is a big plus
- You have excellent communication skills
- You have solid knowledge of IP network architecture
- You have demonstrable experience in providing support for technical products/services
- You are flexible in working days, some weeks you work from Monday to Friday, other weeks from Wednesday to Sunday
What’s in it for you?
Working at Eagle Eye Networks means being part of a young and driven international team who with our innovations are changing the face of the video surveillance industry. We are taking video surveillance technology to the next level. Eagle Eye Networks currently operates in more than 90 countries and is growing fast. We are a young and independent company with a very flat organisation structure. We give you a lot of responsibility and expect you to think for yourself! We work very hard to change the video surveillance industry on a daily basis but people are our most important asset and we don’t forget to celebrate our successes. We have a daily healthy lunch, Friday afternoon drinks and two times per year we have our company-wide Green Days!
Curious and Interested?
Did all of this sound interesting and has it made you curious to know more? We would love to have a conversation with you! Apply now by letting us know what your motivation is, and we look forward to meeting you soon! Due to Covid, our first interview will be via Google Meets, and if circumstances allow, we like to have our second interview face-to-face.
Global hiring information
About Eagle Eye Networks:
Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.
Eagle Eye Networks delivers secure cloud-based video with AI and Analytics to make businesses more efficient and to make the world a safer place.
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.