Vacatures agent

Are you passionate about hospitality and guest service?
We are looking for an enthusiastic Front Desk Agent to join our team at Holiday Inn – the niu Dairy Haarlem for 2–4 days per week (16–32 hours).

As the first point of contact for our guests, you will play a key role in creating memorable experiences and ensuring smooth daily operations at the front office.

Holiday Inn – the niu Dairy Haarlem is a modern lifestyle hotel located in Haarlem, part of IHG Hotels & Resorts. We combine contemporary design with a relaxed atmosphere and focus strongly on guest satisfaction and team spirit.

• Welcoming and checking in/checking out guests

• Handling reservations and administrative tasks

• Answering guest inquiries professionally and efficiently

• Managing payments and ensuring accurate billing

• Working closely with housekeeping and other departments

• Delivering outstanding guest service according to IHG standards

• Friendly, proactive, and service-oriented personality

• Flexible availability (including weekends and evening shifts)

• Good communication skills in English -(Dutch)

• Ability to work independently and in a team

• A dynamic and international working environment

• Opportunity to grow within IHG

• Staff discounts within IHG hotels worldwide

• Supportive team culture

• Competitive salary according to Horeca CAO

Are you ready to join our team and create exceptional guest experiences?

Apply now via Hotelprofessionals with your CV and short motivation letter.