- Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.
- Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
- Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required.
- Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.
- Financial Coordination: Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly.
- Continuous Improvement: Monitor team KPIs, identify performance gaps, and implement solutions using problem-solving techniques.
- Adherence to Policies: Follow established customer service procedures to deliver consistent and reliable service.
- 1+ years of experience in customer support
- Fluency in English and German both written and spoken.
- Team player, problem solver, customer-oriented, independent worker
- Great communication skills
- Location near Eindhoven
- A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
- Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
- Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
- Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
- Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.
Salarisomschrijving
€40000 - €40000 monthly