At Dyson, we believe in pushing the boundaries of technology to create revolutionary products that transform everyday experiences. In the world of beauty and hair care, we are committed to redefining standards and empowering individuals to look and feel their best with no compromises.
Our advanced beauty technology and formulations are engineered to enhance styling routines whilst protecting and maintaining hair health—no heat damage, every hair type, every style. With groundbreaking innovations and an unwavering focus on quality and performance, Dyson has become a trusted leader in beauty technology. Join Dyson’s fastest growing category and continue to help us elevate and expand the Dyson Beauty experience to reach shoppers across global markets.
About The RoleReporting to the Central Supply Chain Director, the Sr Order Desk Manager is responsible for orchestrating and coordinating order management processes in collaboration with the DBS order desk team across the EMEA region.
This role works closely with market teams, third‑party logistics partners, and shared service stakeholders to ensure streamlined, consistent, and efficient order‑related processes are delivered regionally.
You Will- Act as the primary point of contact for all EMEA order management service queries, ensuring efficient coordination between cluster markets, 3PL partners, and central service providers.
- Manage cluster Order Desk Manager on a daily basis.
- Collaborate with DBS Order Desk Manager and teams to align on business objectives, process improvements, and the implementation of best practices.
- Facilitate onboarding, training coordination, and development initiatives in partnership with local market leaders and shared business services.
- Oversee adherence to EMEA‑wide service standards, process documentation, and compliance requirements, ensuring continuous improvement and optimisation of regional processes.
- Coordinate reverse logistics and order‑related support, working with regional and local teams to ensure smooth returns, refunds, and reconciliations.
- Engage with eCommerce, Retail, and B2B stakeholders, ensuring SAP order processing accuracy and completeness, and collaborating with shared service teams on resolution of complex issues.
- Drive communication and collaboration among cross‑functional teams, leveraging feedback and insights to identify and escalates regional opportunities for operational excellence.
- Support the monitoring and reporting of EMEA service level agreements, ensuring that performance meets or exceeds contracted standards.
- Support DBS Order Desk team in continuous improvement process.
We’re looking for someone who has:
- Demonstrated experience in coordinating across markets or functions, ideally in a shared services or regional supply chain environment.
- Strong communication skills, with the ability to engage and influence stakeholders across multiple markets.
- Familiarity with order management systems (SAP preferred) and best practices in shared service models.
- Problem‑solving mindset with a focus on process optimisation and regional collaboration.
- Experience in managing third‑party logistics provider relationships and driving continuous improvement initiatives.
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
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