- Provide customer support via phone and email for after-sales enquiries.
- Coordinate repair requests and prepare products for the repair process.
- Create and process repair orders while ensuring all documentation is complete and accurate.
- Handle return requests related to incorrect deliveries or order issues, working closely with the warehouse and sales teams.
- Register returned products in the ERP system and keep records accurate and up to date.
- Support customers with warranty claims and faulty product enquiries.
- Maintain after-sales documentation, product information, and spare parts data.
- Update product-related information in internal systems.
- Work closely with colleagues across different European countries to ensure a smooth customer experience.
- Assist with other customer service and after-sales tasks whenever needed.
- Around 2 years of experience in customer service, after sales, or order mangement.
- Fluent French (C2) and professional English. Any Dutch level is a big plus, but not required.
- Experience with repairs or troubleshooting is a plus, but not required as training will be provided.
- Comfortable working with Microsoft Office (Excel, Outlook, Word); experience with an ERP system such as SAP is an advantage.
- Strong communication and organisational skills with excellent attention to detail.
- Someone who enjoys working in an international environment and collaborating with different teams.
- Able to manage multiple priorities while maintaining a high level of customer service.
- Proactive, hands-on, and comfortable working both independently and as part of a team.
- Hybrid working model: 3 days in the office and 2 days working from home after the onboarding period.
- Home working allowance.
- Direct contract with the company: 1-year initial contract with the intention of a permanent contract thereafter.
- Pension scheme.
- Travel allowance of €0.23 per kilometre.
- 25 vacation days per year (based on a full-time employment contract).
Salarisomschrijving
€3000 - €3100 monthly