- Serve as the primary point of contact for B2B partners across Europe, managing all enquiries via phone and email, including order processing, complaint resolution, and special projects.
- Build and maintain strong, long-term relationships with both internal and external stakeholders, working closely with sales teams and business partners to ensure a high level of service.
- Manage the end-to-end order process using SAP and Excel, monitoring order status, product availability, and delivery timelines to ensure accurate and timely fulfilment.
- Provide partners and B2B customers with detailed product information, proactively addressing enquiries and identifying appropriate solutions to meet their needs.
- Monitor existing processes, identify opportunities for improvement, and implement innovative solutions to increase efficiency and enhance the customer experience.
- Work effectively with vendor portals and internal systems to manage partner requirements and ensure accurate and timely processing of information.
- Collaborate with internal departments, including Accounts Receivable and Marketing, to resolve issues, support business needs, and ensure smooth cross-functional communication.
- Handle customer complaints and complex enquiries professionally, taking ownership of issues through to resolution while maintaining strong commercial relationships.
- Provide day-to-day support to B2B clients and partners across Europe, ensuring a consistently high level of service for both internal and external customers.
- Apply strong commercial and customer-focused skills within a B2B environment, contributing to partner satisfaction, business retention, and overall commercial objectives.
- Higher professional education or equivalent experience
- Good command of English and French
- Experience within a similar B2B Commercial position
- Experience working with SAP system is required
- Market relevant compensation package
- Full time – 40 hours / week (preferable)
- 4 Days WFO & Fridays WFH
- Travel costs reimbursement up to 250 Euros / month
- A salary between €3.000 - €3.600 (Depending on experience)
Salarisomschrijving
€3000 - €3500 monthly