Within 0.1 seconds your brain decides whether something is worth your attention. Our minds are addicted to rhythm, color and change, exactly what film and video deliver. Moving images stimulate multiple parts of our brain at once: not just the visual system, but also emotion, focus, and memory. And that is exactly what this organization excels at. They know precisely which triggers make your brain say "wow, I need this."
What do they actually do?
Like that scene from Now You See Me: "The closer you look, the less you see." Our brains think they are seeing, but really, they are feeling. Pace, flashes and movement, that is what grabs our attention. This company knows better than anyone how to evoke emotion through powerful visuals. They create imagery that sticks and truly steals the show.
These experts tap into what we want to see, hear and feel, and they subtly influence us without us even realizing. They have marketing instinct running through their veins. Stunning product photography, 3D visualizations, videos and automated image editing help brands shine online. With smart workflows, AI-driven solutions, and a global creative team, they shape and strengthen their clients' brand identities. And believe it or not, no one is immune to that visual attraction.
What about the role
You sprinkle some extra bling over the top clients in Europe. You are responsible for some of the largest and most strategic enterprise accounts and you make sure that everything runs as it should. Every collaboration runs smoothly, every project is delivered on time and every client feels heard and seen. You work closely with production, IT and sales to make sure that quality, speed and service are always at the right level. You analyze data, keep KPIs sharply in sight and turn insights into improvements in processes and workflows.
Forecasting, pricing and client configurations are all under your control. You develop account plans, handle renewals and increase the value of existing clients through upsell and cross sell. From weekly KPI checks to quarterly business reviews on location, you keep the relationship strong, personal and profitable. With a portfolio of about €400K in annual revenue, your goals are clear, 96 percent first time right, top quality and zero surprises. Retaining clients, deepening relationships and realizing growth, that is how you could call it in a nutshell.
I want it, but can I do it?
Okay, do not worry. You are a Customer Success Manager who knows what they are talking about. Your work personality can be summed up as energetic, analytical and commercially sharp. With 4 to 8 years of experience in B2B Customer Success, Account Management or Client Services you know how to really help clients move forward. You know e commerce and understand how digital content, photography and workflow integrations work.
Experience with studio operations or tools like SpinMe, Creative Force or OneStream will only come in handy. Just one more thing, CRM systems like HubSpot or Salesforce are not unfamiliar to you. You work in a structured way, communicate easily and enjoy traveling through Europe to meet clients. You speak English fluently, Dutch or another European language is a big plus. And yes, you think ahead, deliver what you promise and get energy from growth.
I don't get out of bed for free
Neither do we, so let's be clear. You will receive a nice salary between €60,000 and €80,000 per year. The employment conditions are very good. Of course you work in a hybrid way and receive travel compensation. Nevertheless, we are not only talking about visibility within Europe but also in Asia and the US. There is more to tell, but we prefer to do that in person. Apply now and we will speak to you soon.