Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you as a Customer Service Representative.In this role, you will play a crucial part in ensuring the smooth and timely delivery of packages and shipments. Effective communication, meticulous coordination of logistics, and a customer-centric approach are at the heart of this role.
Werkzaamheden-Booking packages and shipments, carefully coordinating logistics to guarantee smooth and timely deliveries.
-Maintaining effective communication with the warehouse team to ensure accurate processing and timely dispatch of customer orders.
-Updating and analyzing reports to continually evaluate and optimize logistics performance for enhanced efficiency.
-Collaborating with internal departments such as logistics and planning to ensure seamless handling of customer orders, meeting and exceeding expectations.
-Proactively monitoring shipments and providing timely updates and information to customers to enhance their confidence.
-Handling inquiries, complaints, and order changes in a customer-focused and professional manner, striving for the highest level of customer satisfaction.
-MBO/HBO education or relevant work experience in logistics or administration.
-Strong communication skills and a customer-oriented mindset.
-Excellent command of the Dutch or English language, both written and spoken.
-Ability to multitask, prioritize, and thrive in a fast-paced environment.
-Familiarity with logistics processes and experience with reporting is a plus.
-A challenging and diverse role within a dynamic logistics company.
-A pleasant working environment with motivated colleagues and opportunities for personal development.
-Comprehensive training and support to excel in this role.
-A competitive base salary ranging from €2,350.95 to €3,490.20 (depending on experience).
-Location: Hoofddorp.
-Betaald worden wanneer jij wilt: wekelijks, vierwekelijks of maandelijks.
-Vakantiegeld van 8,33% bovenop je salaris.
-Minimaal 25 betaalde vakantiedagen per jaar (fulltime)
-Pensioenopbouw
-Persoonlijke aanpak
-Opleidingsmogelijkheden
-Werken met een glimlach!
-Maak deel uit van het staffice.nl team!
Het salaris bedraagt €2350.95 - €3490.2