Working closely with the wider team, you will process service requests in Oracle, organize shipment collections, manage the RMA backlog, handle customer communication via email and phone, and coordinate with internal teams and carriers to resolve logistical issues.You will also be responsible for monitoring KPIs through Visual Management, identifying deviations from targets, and applying problem-solving methods to help close performance gaps.
- Work with partners, suppliers, and customers mainly across Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
- Handle internal and external customer inquiries via phone and email.
- Create service orders in the relevant systems for equipment requiring repair or calibration.
- Prepare and provide pickup labels, master packing lists, and dangerous goods information.
- Manage loaner equipment pools in the UK and the Netherlands, where applicable.
- Monitor KPIs through Visual Management, identify deviations in a timely manner, and take appropriate problem-solving actions.
- Coordinate with internal teams and carriers to resolve logistical issues and ensure smooth service operations.
- Follow established communication procedures, guidelines, and policies.
- Work collaboratively with other Service Desk sub-teams to maintain consistent service standards and communication across different regions.
- Previous experience in customer service, customer support, service coordination, order management, logistics, or a similar role.
- Experience handling customer inquiries via phone and email.
- Strong organizational skills and the ability to manage multiple requests and priorities at the same time.
- Good communication skills and confidence in working with internal and external stakeholders.
- Comfortable working with systems and processing service or customer-related information accurately.
- Good problem-solving skills, with the ability to identify issues and coordinate with the relevant teams to find solutions.
- Ability to work in an international and multicultural environment.
- Good command of English, both written and spoken, and German at least at B2 level.
- A proactive and team-oriented approach to daily work.
- Willingness to work with operational KPIs and follow established processes and guidelines.
- Location near Eindhoven
- A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
- Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
- Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
- Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
- Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.
Salarisomschrijving
€40000 - €43000 monthly