Vacatures customer support Eindhoven

The job of Field Service Engineer is a challenging dynamic world job. While travelling around the globe you will be doing the thing you like most: solving the customer issues. You will meet interesting people and will work independently in the field. Technical expertise will be combined with social skills, advising the customer about the systems capability and additional offerings the company can propose. You will be part of the customer support team, receiving support, feedback and dedicated training.
Job description

• As a Field Service Engineer you will be responsible for troubleshooting and preventive maintenance.
• Performing installation, commissioning, and maintenance tasks on industrial automation systems.
• You will working on Electrical and Mechanical breakdowns on the machinery.
• Diagnosing faults and carrying out repairs on-site.
• Occasionally you will also install upgrades and modifications at customers' sites worldwide.
• You see it as a challenge to keep customers satisfied being the representative, so proper administration and follow up is a must.
• You will provide the customer with correct knowledge transfer and will listen well to their requirements.
• Also you will give training to the customers in operating, maintaining and troubleshooting the system.
• You will give feedback to your colleagues concerning specific customers' wishes and technical developments.
• Collaborating with internal teams, including engineering and customer service, to resolve issues and exceed customer expectations.

What can you expect from Xelvin:

• 2 years Xelvin contract including competitive salary, holiday allowance, paid holidays and pension.
• Relocation package from Xelvin: Finding the right new challenge, relocation budget paid by Xelvin, arranging of documentation to work in the Netherlands and guidance from housing consultant to find an accommodation.
• Salary between €3000 and €4000 gross per month excl. allowances depending your working experience.
• A job with perspective. After the 2 years contract of Xelvin you will be on permanent contracted by your employer.
• Free dutch lessons
• Career-oriented education, training or courses.

Job requirements

• You have a technical degree on MBO level 4, preferably in electrical engineering, and a valid driving license;
• You have min. 3 years relevant work experience in a similar job;
• You have an independent firm personality, a great sense of responsibility, good analytical skills and a team spirit;
• You speak & write English fluently and are open to learn the Dutch languages
• Foreign cultures and international communication challenge you.
• You are trustworthy and respectful;