IT Support Specialist, part-time, you will provide direct technical support to our CTO and executive team. You’ll be the first point of contact for IT-related issues, ensuring smooth, secure, and efficient operation of devices, software, and access. This role combines hands‑on troubleshooting with proactive maintenance and process improvement, contributing to a stable IT environment in a fast‑growing fintech company.
What you'll do- Provide daily IT support to the CTO and executive team (hardware, software, connectivity).
- Manage executive devices: setup, updates, backups, and endpoint security.
- Handle onboarding/offboarding: account creation, access rights, licensing, and device provisioning.
- Maintain CTO‑specific tools: calendar integrations, secure file sharing, video conferencing, and travel‑related IT.
- Monitor and resolve incidents via ticketing systems (e.g., Jira, Zendesk).
- Perform basic security checks: MFA, password resets, phishing awareness, and vulnerability patching.
- Document recurring issues, runbooks, and self‑service guides.
- Participate in limited on‑call rotation (outside business hours).
- Collaborate with DevOps for escalations related to infrastructure or cloud services.
- Continuously improve support processes and user experience.
- 1–2 years of experience in an IT support role or relevant IT education.
- Strong knowledge of Windows/macOS, Office 365/Google Workspace, VPNs, and basic networking.
- Experience with MDM tools (Intune, Jamf, Mosyle) and endpoint protection.
- Basic understanding of cloud platforms (AWS, Azure, GCP) and IAM.
- Strong troubleshooting skills and experience with remote support tools.
- Excellent communication skills in both Dutch and English.
- Customer‑focused mindset with a VIP/executive support approach.
- Flexible availability (morning/evening shifts possible).
- Certifications: CompTIA A+, ITIL Foundation, Microsoft 365 Certified.
- Experience with ticketing systems (Jira, ServiceNow, Freshdesk).
- Basic scripting (PowerShell, Bash) for automation.
- Knowledge of GDPR and secure communication tools (e.g., Signal).
- Experience in a scale‑up or fintech environment.
- Competitive salary based on experience: €24–30k per year fulltime
- Up to €300 to invest in tools that improve your workflow (headphones, keyboards, etc.)
- 25 vacation days
- Participation in our share certificate program
- Travel reimbursement or an NS Business Card for your commute
- Opportunities for hybrid work, though in‑person collaboration is highly valued
- Paid training and learning resources to keep your skills sharp and up to date
- A fully stocked pantry and fridge at the office, with meals, snacks, and drinks included
- Discounted access to Urban Sports Club and LeaseBike plans
To apply, please fill in the form below. For questions about the job opening, your application, or Blockrise, please contact recruitment@blockrise.com or call +31 10 848 17 41. We expect to get back to you within one working day. We consider every application regardless of your background and beliefs. After an introduction, an assignment may be part of the application process. Please note that by submitting your application, Blockrise (in accordance with our Privacy Policy) obtains permission to request, store, and process your application data for the purpose of considering employment. We will delete your application data within 30 days when your application is no longer under consideration. Unsolicited recruitment: We do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs.
Apply for this job
About usBlockrise standards
Our high standards are designed to ensure maximum security and transparency. Each client uses segregated crypto wallets, with a separate wallet for each Blockrise product. Transactions and trades are fully verifiable on the blockchain, creating a safe and clear environment for managing Bitcoin. We ensure that client funds are never used for loans or other investments without explicit permission.
Our visionOur vision is to lead the industry by setting standards in security, asset management, and compliance, with a strong focus on Bitcoin. We foresee a future where Bitcoin is an integral part of investment portfolios, supported by transparency and decentralisation. Our services are designed as comprehensive solutions, providing accessibility for all types of clients and ensuring a safe and reliable investment experience aimed at protecting their assets.
Our missionOur mission is to simplify access to Bitcoin while maintaining the highest possible security. We aim to protect our clients from irresponsible investment risks and actively work to minimise loss. Our approach is straightforward and transparent, with the goal of fully informing and supporting our clients in their investment decisions. We are committed to honest and clear communication, serving not only as managers but also as trustworthy partners in our clients' financial journeys.
#J-18808-Ljbffr€24000 - €30000 monthly