“Whatever story you choose, you are the star”
At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.
At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: INNSIDE by Meliá is the brand for you.
What will I be doing?
As an INNSiDE Guest Experience/Front Office Agent, you will work alongside a team of passionate individuals providing excellent Service. You will be fully conversant with check-in and check-out procedures with the responsibility to deliver exceptional guest experience by surprising and delighting our guests, whether that’s with your local INNSiDER knowledge and energy, or by organizing a personalized surprise for a special occasion. You will manage the VIP and stayover guests of the hotel. Furthermore, answering reviews we receive is part of your responsibility, where we expect you to be professional.
As the first point of contact for the hotel you will welcome our guests with a smile from the moment they enter our doors. You will ensure excellent customer service for all guests through being effective, efficient, courteous and friendly at all times. You will be responsible for managing the first impressions of our guests. You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining the highest levels of service standards, and proactively promoting sales through upsells and excellent knowledge of our products and services.
In this function you will divide your time between two functions. You will be a combination of a front office agent and a guest experience agent.
What are we looking for?
Passionate and energetic individuals
Previous experience with answering guest reviews
Ideally experience with Opera Cloud PMS
Preferable someone with Melia International experience
What benefits do we have for you?
If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.
What will it be like to work for Meliá Hotels International?
Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.
At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.