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Originele vacaturetekst

IT Asset Management Associate

The Role


This position within the IT Vendor & Inventory Management teams will handle day-to-day asset life-cycle transactions ranging from inventory tracking to disposal. These duties will be performed in compliance with policy guidelines as defined in the team’s project requirements.


Responsibilities:


Work closely with planning team to maintain inventory required for daily operations

  • Physically ship, receive and/or store new IT equipment

  • Tracking delivery and receipt of new and existing IT equipment

  • Stocking/re-stocking of vending machines that carry IT equipment

  • Deliver equipment to IT Walk-up locations as needed

  • Documenting and refining IT equipment lifecycle processes.

  • Processing equipment returns

  • Outbound shipping of equipment

Coordinate computer repairs (warranty & non-warranty)

  • Picking up broken laptops from IT Walk-up locations

  • Basic troubleshooting to determine what is broken

  • Opening and managing repair tickets via manufacturer’s portal

  • Packaging equipment for safe and secure shipment to/from depot

  • Returning repaired laptops to IT Walk-up locations

Record keeping within shared Excel files and/or ServiceNow to track assets

Required Skills and Qualifications:

  • Mechanically inclined, with an aptitude and understanding of the technical aspects of IT equipment (laptops, desktops, tablets, accessories)

  • Knowledge and experience with the following: Windows OS (v 7, 8, and 10), MS Office with a focus on Excel, asset management and ticketing systems (ServiceNow preferred)

  • Excellent attention to detail and rigorous process discipline

  • Self-managed and committed to working in a fast-paced environment

  • Professional and positive communication skills

  • A passion for IT technology and delighting customers with stellar service

  • IT related training or experience is a plus

Uren per week: Full-time