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Originele vacaturetekst

IT Asset Management Associate

The Role

This position within the IT Vendor & Inventory Management teams will handle day-to-day asset life-cycle transactions ranging from inventory tracking to disposal. These duties will be performed in compliance with policy guidelines as defined in the team’s project requirements.


Work closely with planning team to maintain inventory required for daily operations

  • Physically ship, receive and/or store new IT equipment

  • Tracking delivery and receipt of new and existing IT equipment

  • Stocking/re-stocking of vending machines that carry IT equipment

  • Deliver equipment to IT Walk-up locations as needed

  • Documenting and refining IT equipment lifecycle processes.

  • Processing equipment returns

  • Outbound shipping of equipment

Coordinate computer repairs (warranty & non-warranty)

  • Picking up broken laptops from IT Walk-up locations

  • Basic troubleshooting to determine what is broken

  • Opening and managing repair tickets via manufacturer’s portal

  • Packaging equipment for safe and secure shipment to/from depot

  • Returning repaired laptops to IT Walk-up locations

Record keeping within shared Excel files and/or ServiceNow to track assets

Required Skills and Qualifications:

  • Mechanically inclined, with an aptitude and understanding of the technical aspects of IT equipment (laptops, desktops, tablets, accessories)

  • Knowledge and experience with the following: Windows OS (v 7, 8, and 10), MS Office with a focus on Excel, asset management and ticketing systems (ServiceNow preferred)

  • Excellent attention to detail and rigorous process discipline

  • Self-managed and committed to working in a fast-paced environment

  • Professional and positive communication skills

  • A passion for IT technology and delighting customers with stellar service

  • IT related training or experience is a plus

Uren per week: Full-time