Your duties and responsibilities include:
- Accurately enter orders received through phone, email, or online portals into the system.
- Professionally and promptly respond to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via phone, email, or ticketing system.
- Handle inbound calls and proactively make outbound calls to dealers, ensuring clear and effective communication.
- Strive to deliver an exceptional experience to dealers by anticipating their needs and providing the best possible ETA using available resources.
- Manage and resolve order-related complaints within the ticketing system, escalating complex issues to the appropriate department or team lead as needed.
- Engage in training sessions and team meetings to stay current on product knowledge, system updates, and customer service best practicesn
- Proficient communication skills in German (C2) and Dutch (B2-C1) both written and verbal.
- Professional level of English
- MBO level, achieved through education or equivalent experience.
- >2 years of experience in customer service, order processing, or a related field.
- Strong knowledge of Microsoft Word, Excel, and Outlook; experience with Microsoft Dynamics is preferred.
- Capable of using multiple systems and screens simultaneously while assisting dealers over the phone.
- Good organizational and teamwork skills, with the ability to manage shifting priorities in a fast-paced environment and meet deadlines.
- Strong interpersonal skills with the ability to communicate clearly and professionally.
- Attention to Detail: High level of accuracy and attention to detail in data entry.
- Hybrid model after training period (around 03 months)
- Travel compensation
- Good pension plan
- Personal development training's
€2800.00 - €3000.00 monthly