"Experience the Art of Hospitality: Join Our Team at The Westbridge Hotel Stratford London"
About Us:
The Westbridge Hotel Stratford London is a modern and stylish hotel located in the heart of Stratford, offering easy access to London's vibrant attractions and business districts. We're passionate about delivering exceptional hospitality and creating memorable experiences for our guests. Join our dynamic team and be part of our journey to excellence!
Job Description:
As a Guest relation officer you are expected to maintain open lines of communication between staff and guests and providing courteous, professional, efficient and flexible service in order to maximise staff and guest satisfaction.
You are to plan and coordinate the provision of friendly, efficient services to guests Schedule activities for guests, Plan and coordinate all promotional activities targeting clients, Trace relevant statistics about clientele, Coordinate and supervise all activities for guests, Assist with check-ins / check-outs of clients, Greet Guests upon arrival, Assist guests with airline bookings and reconfirmation’s, Assist all departments in being receptive to the needs of guests, Assist staff with language and culture, Attend recreation activities when necessary Plan and conduct group and function rundown meetings, Assist in any other duties when required by the Front Office Manager. Assist with translations (information: guest directory; menus etc.) as required, Provide feedback from Guests to Front Office Manager for action.
Idea Candidate:
Communication Skills: The guest relations officer must have effective communication skills. Must be able to communicate with guests in a courteous, respectful and understanding manner. Good listening and speaking skills are important.Guest Orientation: Guest satisfaction should come first. The guest relations officer must understand the needs and requests of the guests and strive to meet these requests.Empathy: The guest relations manager must be skilled at understanding and empathizing with the emotional needs of guests. Must display an empathetic approach to complaints or problems.Solution Orientation: Must be able to solve problems quickly and effectively. Must listen to guests' complaints, resolve problems, and have the ability to transform negative experiences into positive ones.Ability to Work in a Stressful Environment: In some cases, they may encounter difficult guests or stressful moments. They must be able to manage such situations with a diplomatic approach and patience.Teamwork: In hotels, the guest relations officer must cooperate with hotel staff and other departments. Must be able to work harmoniously within the team.Organizational Ability: They can handle multiple guests and requests simultaneously, so good organizational ability is important. He/she must follow up on his/her duties regularly.Reliability: The guest relations officer must be a trustworthy representative of the guests and the hotel. Must keep guests' personal information confidential and work reliably.Knowledge of Foreign Languages: Knowledge of foreign languages is important, especially if working in international hotels. Must be able to communicate with guests in different languages.Business Ethics: The guest relations officer must comply with the rules of ethical behavior and adopt honesty.Ability to Actively Use Technology: The ability to use hotel reservation software, e-mail and other communication tools is important.Flexibility: Working hours in hotels can sometimes vary, so flexibility and the ability to adapt to changing working conditions is important.
Benefits: Competitive salary(GBP 2300-2500) and benefits package Opportunities for career growth and developmentComprehensive training and supportCollaborative and dynamic work environmentFree meals and accommodation options available
How to Apply:
If you're passionate about delivering exceptional hospitality and want to join a dynamic team, please submit your application, including your resume and a cover letter as an open application to be considered for current openings, to info@thewestsbridge.com. We look forward to welcoming you to our team!
Equal Opportunities:
The Westbridge Hotel Stratford London is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
Best regards,
Alla DavidHotel General ManagerThe Westbridge Hotel StratfordLondon, United Kingdom