Who you are
You are self-motivated and collaborative, with strong organizational skills and the ability to prioritize effectively. Experienced in staffing based on customer flow and thriving in a high-volume retail environment, you bring hands-on knowledge of customer service operations, checkout processes, and delivering exceptional customer experiences.
You demonstrate cross-functional teamwork, a customer-focused approach, and emotional resilience, handling challenges calmly and confidently. You have strong communication, analytical thinking, and computer skills that enable you to make sound decisions in a fast-paced environment.
You are passionate about food operations and understand the importance of food safety, quality, hygiene, compliance, and waste reduction. You are committed to maintaining IKEA's food standards while creating an enjoyable and safe dining experience for customers. You enjoy coaching and developing co-workers and continuously seek opportunities to improve operational efficiency and commercial performance.
Your responsibilities
- Ensure customers enjoy a positive shopping and dining experience by maintaining well-organized work areas, supporting co-workers, resolving issues promptly, and leading by example in customer focus and collaboration.
- Drive daily and weekly service, operational, and commercial targets while continuously improving service delivery and customer satisfaction.
- Drive customer satisfaction and sales growth by acting on customer feedback, maintaining stock awareness, improving processes, and contributing to department and store action plans.
- Lead by example in customer focus, cooperation with other departments, simplicity, and ownership to continuously improve customer experience.
- Follow up on department action plans and ensure agreed goals are achieved through regular performance monitoring and continuous improvement.
- Actively seek, analyze, and respond to customer feedback, recognizing excellent service and implementing actions to prevent recurring issues.
- Uphold IKEA culture by ensuring appropriate staffing levels, coaching and developing co-workers, encouraging knowledge sharing, and taking responsibility for your own development.
- Support service and store action plans, monitor performance against goals, follow cash handling procedures, and identify cost-effective ways of working.
- Ensure the implementation of global and national IKEA Food standards, policies, and compliance requirements to provide a safe environment for customers and co-workers.
- Ensuring food safety, hygiene, quality, operational standards, and waste reduction processes are consistently followed, taking corrective action whenever required.
- Contribute to the implementation of the IKEA Retail Food commercial plan, communication strategy, and unit business plan to support sales growth and profitability.
- Collaborate with cross-functional teams to ensure food availability, operational excellence, and seamless customer experience across all customer touchpoints.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'