Vacatures manager Utrecht

Job Title

Senior Account Manager - Dutch speaking, 12-month FTC

Job Description Summary

We are seeking a proactive and experienced Senior Account Manager & Team Lead to oversee two key client accounts — Vodafone Ziggo and PostNL. In this role, you will be responsible for delivering high‑quality service across Lease Administration and Estates Management, managing client relationships, driving operational excellence, and leading a high‑performing team. This position is ideal for someone who thrives in a client‑facing environment, enjoys solving complex real estate challenges, and is motivated by developing people and improving processes.

Job DescriptionKey ResponsibilitiesAccount Management & Client Engagement

• Serve as the primary point of contact for Vodafone Ziggo and PostNL.
• Build and maintain strong client relationships, ensuring high satisfaction and trust.
• Oversee end‑user support and ensure timely resolution of issues.
• Lead quarterly business reviews and other client meetings.
• Drive contract renewals, upsell opportunities, and business development within the accounts.
• Maintain credibility by staying current with industry trends and best practices.

Service Delivery Oversight

• Ensure high‑quality delivery of Lease Administration and Estates Management services.
• Oversee reporting deliverables (standard and ad‑hoc), ensuring accuracy and timeliness.
• Manage critical date reporting and ensure compliance with contractual obligations.
• Review and approve termination letters and other key documentation.
• Escalate maintenance or service issues in writing when required.
• Lead reinstatement processes, including negotiations with landlords.
• Oversee service charge settlement processes for head and subleases.
• Steer helpdesk activities, ensuring timely action and serving as escalation point for both team and client.

Team Leadership & People Management

• Lead, coach, and develop a team of real estate professionals.
• Assign tasks, manage workload distribution, and ensure workflow alignment.
• Conduct performance reviews, set goals, and support professional development.
• Understand individual strengths and areas for growth, fostering a collaborative and high‑performing team culture.

Operational Excellence & Continuous Improvement

• Lead WIP, management, and internal/external stakeholder meetings.
• Own meeting notes, action tracking, and follow‑up.
• Identify opportunities for process and system improvements.
• Implement proactive solutions to enhance efficiency and service quality.
• Ensure consistent communication and alignment across internal and external stakeholders.

Qualifications & Experience

• Minimum 5 years of experience in account management, corporate real estate, lease administration, or estates management.
• Proven experience leading teams in a service‑delivery environment.
• Strong understanding of commercial lease terms and ability to interpret deviations.
• Excellent communication skills, both written and verbal.
• Strong analytical skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience with helpdesk systems, reporting tools, and real estate platforms is an advantage.

Key Competencies

• Client‑focused mindset
• Leadership & coaching
• Commercial awareness
• Problem‑solving
• Stakeholder management
• Negotiation
• Process improvement
• Accountability & ownership

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