The Customer Support (CS) organization at ASML supports customers throughout the full lifecycle of advanced lithography systems. CS works closely with customers worldwide on installations, system moves, and service activities in highly complex environments. This internship contributes directly to CS's AI transformation by turning real operational challenges into practical AI solutions. During this internship, you help improve how engineers access knowledge, diagnose issues, and work more efficiently. If you want to see how AI creates impact in a high-tech industrial setting, this internship offers that opportunity.
Your assignment
During this internship, you work on real AI use cases within Customer Support. You collaborate with engineers, AI specialists, and domain experts in an international environment. Your work supports the responsible use of AI while delivering measurable business value. Your main responsibilities will be:
- Translate real Customer Support challenges into well-defined AI problem statements
- Prototype and test AI and generative AI solutions for operational use cases
- Analyze and structure unstructured data such as documents, procedures, and service logs
- Support proof-of-concepts and pilot projects from idea to validated outcome
- Collaborate with engineers and AI leads across different Customer Support teams
- Document results and share insights with the wider CS AI community
Your profile
To be suitable for the internship, you:
- Are currently enrolled in a bachelor's or master's degree in artificial intelligence, data science, computer science, machine learning, applied mathematics, or a related field
- Have a strong interest in applying AI to real-world, industrial use cases and have experience in stakeholder management
- Have experience with at least one programming language, such as Python
- Understand basic concepts in machine learning, generative AI, or predictive modeling
- Are analytical, proactive, and comfortable working independently
- You are enrolled at an educational institute for the entire duration of the internship;
- Attach your cover letter with a clear motivation why you are interested in this internship assignment in particular;
- You need to be located in the Netherlands to be perform your internship. In case you are currently living/studying outside of the Netherlands, your CV/motivation letter includes the willingness to relocate.
- If you are a non-EU citizen, studying in the Netherlands, your university is willing to sign the documents relevant for doing an internship (i.e., Nuffic agreement).
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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