A sudden spike in traffic, thousands of customers online at once. Thanks to your proactive monitoring and smart automation, services keep running flawlessly. No one even notices there was a risk. That's all because of you. Your work makes sure millions of customers enjoy a seamless, uninterrupted experience.
Tell me more...
As one of the biggest players around, they know their stuff. This company is your fresh and smart choice to connect with everyone and everything worldwide. They believe technology should be inclusive and accessible to all, no matter your background or where you're headed. Their goal is simple but powerful: to bring everyone together to build a brand that's human, optimistic, and forward-thinking.
Using smart automation, self-healing systems, and AI-driven monitoring, you don't just meet service level... You raise the bar. With your solid experience in complex, high-pressure IT environments, you're more than ready to handle the pace and challenges this role brings. You collaborate closely with marketing, product, and customer experience teams to turn technical insights into clear business impact. Ready to dive in?
Nice, how can I help?
In this role, you make sure essential IT systems run smoothly so customers stay connected without a glitch. You're always watching service health across RAN, Core, Transport, and BSS/OSS. Using real-time monitoring and predictive analytics, you catch and fix issues before they affect users. If something does go wrong, you take charge from start to finish-rerouting traffic seamlessly and leading root cause analysis to keep it from happening again.
You act as the bridge between tech and business, working closely with infrastructure, network, and commercial teams to align KPIs like uptime, churn, ARPU, and NPS with strategic goals. You mentor engineers on DevOps and SRE best practices and participate in on-call rotations to guarantee 24/7 coverage of critical IT systems. Your responsibilities include supporting audits, leading SLA reviews, and providing comprehensive end-to-end service data to governance boards. Owning process improvements and ensuring compliance with regulatory and contractual requirements are also key parts of your role, all while coaching engineers.
Sounds good, what do I need to bring to the table?
Some things you either have or you don't. No book or diploma can teach you all of this. Missing a few? No worries, nobody's perfect.
Here's what you (might) bring:
- Bachelor's in IT, or experience that counts just as much
- 8+ years doing service assurance or IT ops in the communication networks industry
- Solid knowledge of networks, services, and IT ecosystems
- Hands-on with monitoring tools like Netcool, Zabbix, Dynatrace, Splunk, or SolarWinds
- Proven track record managing both tech SLAs and business KPIs across different squads
- ITIL (v3/v4) savvy, certifications a big plus
- Experience with AIOps, automation, digital ops platforms (that's a bonus)
Extra points if you got:
- ITIL Foundation, Intermediate or Expert certs
- TM Forum Frameworx (eTOM, SID, TAM)
- PMP or PRINCE2 project management badges
- Cloud certs like AWS, Azure or GCP
- Data or analytics certifications
I have to pay my bills, what do I get in return?
No worries! You're looking at a gross annual salary between a gross annual salary between €90.000 and €94.000, plus a generous lease car allowance of nearly €1.000 per month and a 12.5% collective bonus. You'll enjoy a friendly workplace that values flexibility and teamwork, your own personal learning budget, 30 vacation days plus redeemable holidays, and fun perks like workshops, learning weeks, and an annual ski trip. Ready for your next challenge? Hit apply and we'll be in touch soon!