Gesloten ICT vacatures Leiden

As our Strategic Automation & AI Specialist, you’ll join the Revenue Operations department, reporting to the Director of Revenue Operations. For this senior role, we’re looking for someone who enjoys solving problems, removing complexity, and using automation and AI to make teams faster, smarter, and more effective. Your work will play a key role in streamlining processes and driving scalable growth across the organisation.

What will you do as our Strategic Automation & AI Specialist?

In this role, you’ll be our go-to expert on AI and automation, working closely with department heads to map processes, uncover bottlenecks, and re-engineer workflows that scale. You’ll be hands-on in supporting Sales, Marketing, Customer Success, and Finance, helping teams embed automation and AI into their daily operations to reduce manual work, improve data accuracy, and free up time for higher-value tasks. By integrating AI models and automation logic into our core go-to-market systems, such as HubSpot, and building solutions with tools like Zapier, n8n, or custom APIs, you’ll put the “work smarter, not harder” philosophy into practice and create scalable, efficient ways of working that keep our operations moving forward.

What makes you the ideal Strategic Automation & AI Specialist?

• Proven experience in a role focused on process automation and AI implementation
• A solid understanding of integration concepts, including how APIs work
• Technical knowledge of at least one modern automation platform, such as Zapier or n8n
• A proactive and curious mindset
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into simple, practical solutions for non-technical audiences
• Proven experience as a strategic partner, driving change initiatives through effective communication, storytelling, and engagement strategies that inspire buy-in
• Good communication skills in English

• Currently living within commuting distance of Leiden

Why you’ll love working here

• Thorough onboarding to get familiar with ChannelEngine, our processes and tools, and your new colleagues, with a buddy support
• Open and collaborative environment with +/-200 colleagues of over 40 nationalities
• Professional, yet informal work environment where you can try new things, share ideas, and make an impact
• Work-life balance with flexible hours, hybrid-working, and the freedom to take workcations
• Wellbeing initiatives, social activities, and opportunities to stay happy and healthy
• Work Councils to express opinions, concerns, and ideas meaningfully
• Mental healthcare support is provided
• Equity benefits to grow together

You’ve applied. What’s next?

We aim to respond to candidates within 2 business days. The process includes a screening call, two video meetings with team members and stakeholders, and a case study presentation at our office. The interview process typically takes about 4 weeks to complete.

#J-18808-Ljbffr