Join the Crew as a Part-time reservation agent at Room Mate Hotels!
Hi, this is Bruno! Welcome to Room Mate Hotels! Right now, I’m on the lookout for the happiest reservation agent in Rotterdam to ensure all my travelers enjoy our services to the fullest. (Also known as: the voice guests love before they even arrive).
About Room Mate Hotels:
We’re not just any hotel chain; we’re your home away from home, with around 1,500 cozy rooms in exciting cities like Madrid, Barcelona, Milan, Istanbul, and Amsterdam. Our secret sauce? We treat our guests like friends, or "Room Mates," making them feel at home with our trendy designs, central locations, and breakfast served until noon (sleep in, we’ve got you covered!).
What’s the Role?
We’re looking for a superstar reservation agent to join our team in Rotterdam’s vibrant harbor district. Imagine working in an old spice warehouse, surrounded by the scents and colors of the Far East, with the stunning architecture of Dutch Manhattan just outside your window. Sounds dreamy, right?
What will you be doing with us?
Do you have the charm of a talk-show host and the organizational skills of a wedding planner? Then say hello to your new gig as a Reservation Agent — a.k.a. The behind-the-scenes hero who turns plans into reality!
📋 You'll be rocking every day:
• Handling incoming reservations via phone and email like a pro
• Creating bookings in our system (Opera/ Opera Cloud is your magic wand)
• Making sure all reservations are processed correctly — no detail escapes your eye
• Taking care of all special requests as if every guest were a VIP (because they are!)
• Being the point of contact for guests, corporate bookers, and OTAs before arrival
• Answering guest questions with clarity, kindness, and a smile they can hear in English and in Dutch.
• Staying in close contact with the Front Office to keep everything running smoothly
You're not just booking rooms — you're creating first impressions, solving puzzles, and helping people feel excited about their stay. It’s part admin, part hospitality, and 100% essential. Ready to make magic happen from behind the scenes?
🧠 What you bring to the table:
A passion for great service and a can-do attitude.
A talent for clear communication and multitasking.
An eye for detail that would impress a detective.
A warm, helpful personality that makes guests feel at home before they even get here.
What’s in it for you?
🚀 Challenge! The best job in one of the most unique hotels in Rotterdam, with plenty of room to independently manage your responsibilities.
💰 Salary! A competitive salary based on the Horeca CAO, tailored to your experience, of course.
🚗 Travel compensation: Your travel expenses will be reimbursed starting from 5 km.
🏖️ Paid time off! In addition to 25 vacation days(based on full time), you’ll get up to 9 extra days off for weekends and holidays. PLUS, 5 more vacation days and a day off on your birthday!
🌍 Room Mate discounts: Staff rates at our hotels (and plenty of days off to go stay!).
🏋️ Free fitness: You can use our hotel gym for free to stay in top shape.
The team is already waiting for you! Apply now with your motivation and CV (in English or Dutch), and who knows, you might become our new Roomie!