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Job Description - Front Desk Supervisor (HOT0AX2O)

Hilton Amsterdam
Apollolaan 138
Amsterdam 1077 BG

Join the classic and iconic Hilton Amsterdam!
Hilton Amsterdam is a renowned property with 271 hotel rooms, 21 banquet rooms, an authentic Italian restaurant, and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono's 1969 ‘bed-in for peace' and Hilton's first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops, and couture houses.

With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high-quality product on a daily basis. Together with our historical background, it makes us ‘alive with originality’!

Job Description
At Hilton Amsterdam, we are currently looking for a Front Office Supervisor on a full-time basis. As Supervisor, you will supervise reception operations to ensure that all guests receive a high quality of service. The Supervisor interacts with guests and contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

1. Supervise accurate and efficient reception operations including check in/out procedures.
2. Support Team Members in handling guest requests and enquiries to ensure a positive outcome.
3. Ensure a consistent, high level of customer service.
4. Brief your team on any events or VIP guests in the hotel that day.
5. Drive sales revenues and promote hotel services and facilities for up-selling opportunities.
6. Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
7. Monitor the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork.
8. Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area, and other general product knowledge necessary to perform their duties.
9. Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards.
10. Act in accordance with the front of house equipment and the property management systems.
11. Conduct training programs on an ongoing basis.
12. Carry out shift handovers and brief team members as required.
13. Follow company brand standards.
14. Assist other departments, as necessary, and maintain good working relationships with hotel Team Members.

Required Skills and Competences
A Front Office Supervisor at Hilton Amsterdam is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

1. Previous experience in a customer-focused industry.
2. Positive attitude and good communication skills.
3. Committed to delivering a high level of customer service.
4. Ability to work on your own or as part of a team.
5. Competent level of IT proficiency.
6. Fluent in Dutch and English, an additional foreign language is preferred.
7. Able to work morning, evening, and night shifts.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous supervisory experience in a hotel environment or 2 years’ experience as a Front Desk agent.

What can you expect from us?
Besides being listed as a Great Place to Work in the Large & Multinational workplaces, we offer you the following:

1. Intensive training period and a personal development program.
2. Internal transfer and promotion possibilities.
3. Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program.
4. Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels.
5. Annual team outings, staff party, and quarterly team member forums.
6. Incentive program based on performance.

Have we sparked your interest? Don’t hesitate, apply now and join the Hilton family!

EOE/AA/Disabled/Veterans

Full-time

Brand: Hilton Hotels & Resorts

Guest Services, Operations, and Front Office