Convious is the AI-powered platform that eliminates manual work and cuts operational costs for 100+ attractions worldwide, from theme parks and zoos to castles and entertainment venues.
Our all-in-one solution manages dynamic pricing, capacity, and marketing, while giving visitors a seamless experience to buy tickets and add-ons across self-service kiosks, POS, and online. With Convious, venues sell smarter, operate efficiently, and focus on what matters most: making visitors happy.
General ProfileServe as the primary relationship owner for assigned customer accounts, ensuring onboarding, product adoption, satisfaction, retention, and identifying growth opportunities.
What You'll Do- Manage 15-20 customer accounts based on language, geography, and complexity
- Lead technical onboarding and implementation for new customers
- Provide technical support and troubleshooting, and collaborate with Technical Solution Consultants on implementation and technical issues
- Conduct regular health checks, business reviews, and success planning sessions with customer accounts
- Drive product adoption and feature utilisation across your customer base
- Identify and qualify upsell/cross-sell opportunities for the Revenue team to pick up
- Maintain customer health scores and proactively address at-risk accounts
- Create and deliver customer training
- 3+ years of Customer Success, or Customer Support experience
- Fluent in English and an additional language like German, French or Dutch is a plus
- SaaS/technology product experience
- Strong communication and relationship-building skills
- Experience with customer success platforms and CRM systems
- Be part of a fast-growing SaaS scale-up transforming the leisure industry
- Work from our beautiful canal-side office in Amsterdam
- A truly international, fun, and driven team (check our Instagram for a peek)
- Unlimited paid vacation policy - because rest fuels performance
- Lease bike plan and a competitive salary package
- Your own MacBook
- Daily team lunches
€50000.00 - €70000.00 monthly