We are looking for an Assistant Outlets Manager
At Hyatt Regency Amsterdam, green is more than just a color, it’s our commitment. Situated near the lush Oosterpark and Hortus Botanicus, one of the world’s oldest botanical gardens. We bring the beauty of the great outdoors inside, creating an award-winning living interior.
Mama Makan: the taste of Indonesia
The vibrant Plantage neighborhood has a rich Indonesian history, trading in exotic spices in days gone by. Therefore, it's no surprise that one of the most authentic Indonesian restaurants is part of the Hyatt Regency experience. Mama Makan seamlessly blends in with the hotel lobby, connecting guests to a very special experience. Guests can savor the flavors of Indonesia while learning from our Indonesian team about the spices and stories behind each dish, creating a truly unique journey. You haven’t really had a “rijstafel” until you’ve eaten at Mama Makan!
Your role at the Regency
· Managing the Restaurant, alongside and in the absence of the Restaurant and F&B Manager;
· Assisting the F&B Manager with creative suggestions and ideas
· Maintaining a strong authentic presence on the floor
· Leading and coaching the team towards exceptional guest service and employee satisfaction results
· Frequently verifying that only fresh products are used in food and beverage preparation
· Having thorough knowledge and understanding of all menu items, and the ability to recommend combinations and upsell alternatives
· Ensuring that the outlets are kept clean and organized, both at the front as well as the back of house
· Resolving complaints as appropriate, maintaining a high level of customer satisfaction;
· Ensuring that all associates are trained on all relevant tasks;
· Participating in the selection of new employees;
· Assisting in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care and maintenance
· Taking responsibility of resolving the discrepancy in beverage inventory and bill settlements;
· Exposing at all times a positive and motivated attitude and exercising self-control;
· Assisting in giving employees regular feedback on their job performance where needed.
What can we do for you?
Special benefits
· Joining the Hyatt Family means becoming part of a community dedicated to caring for each other, enabling you to thrive and be your best self.
· Enjoy 12 complimentary nights annually at Hyatt hotels worldwide, along with a 20% discount at our F&B outlets, for memorable experiences with loved ones.
· Experience the warmth of hospitality in your own city with a complimentary overnight stay, including cocktails and dinner for two.
· Travel Allowance to assist with commuting, starting from just a 5-kilometer travel distance from the hotel.
· Uniform and in-house laundry service, so you look and feel your best while representing the Hyatt brand.
· 25 vacation days, to recharge and explore new horizons.
Is hospitality your calling?
Are you deeply passionate about the hospitality industry? Do you have a green mindset? And most importantly, do you genuinely enjoy setting up tables, removing used dishes and preparing simple dishes with purpose? Knowing your work is essential to making every guest's experience at Hyatt Regency Amsterdam personal and memorable.
At Hyatt, we believe that everyone who works at our hotel is part of the family. We value teamwork and offer opportunities for growth through education, promotion, or relocation. When you start at Hyatt, who knows where you'll be, what you'll achieve, and who you'll become in the years ahead.
Your well-being
“Our purpose is to care for people so they can be their best – and we believe well-being is the ultimate realization of our purpose.”
· We prioritize the mental well-being of our colleagues, offering free access to the "Headspace App" as both a resource for mindfulness and part of our “Hyatt Well-Check” program.
· We promote camaraderie and connection through a variety of social activities, including team-building outings and sports/wellness activities.
· We support physical wellness by providing access to the hotel gym, empowering our team members to prioritize their health and fitness goals.
Your development
“Careers at Hyatt don't have to stick to one traditional path or pace. Instead, they can be tailored to fit each person's unique situation.”
· Worldwide work experiences, with our commitment to smooth international transfers for your career growth and personal development.
· Access a diverse array of development resources via the Hyatt Learning platform, tailored to suit your individual learning style and preferences. Whether it's through engaging e-learning modules or interactive classroom sessions, we offer a variety of tools - including specialized courses in areas like Excel proficiency and Leadership.
Diversity
“Inclusion and diversity are at the core of our purpose, and we are deeply involved in actions that create a culture of opportunity for all.”
· Be part of our international team, representing over 15 nationalities, with a wide variety of viewpoints and backgrounds.
· We cultivate an environment of Diversity, Equity, and Inclusion within our team, where everyone feels valued and respected. We offer support through employee-led groups like HyPride and Women@Hyatt, as well as workshops and trainings.
Are we what you’re looking for?
If your answer is yes, we warmly invite you to share your profile and all the reasons why you believe we fit with what you're looking for!
Your experience
· You have 2+ years’ experience working as Restaurant Supervisor / Assistant Manager in a Hotel;
· You have a degree in Hospitality / Tourism, or equivalent on-the-job training;
· You have great language and communication skills in English (and preferably in Dutch);
· You are encouraging and reassuring, you are a team player and you are all about the team effort;
· You have experience working with a POS system;
· You have a flexible schedule, capable of working in evenings, weekends and/or holidays;
· You are legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).