Overview
Founded in 2011, Cleeng is the Subscriber Retention Management Company. Focusing on the Media & Entertainment industry, we help our clients create a long-lasting relationship with their subscribers by providing the best D2C operational tools as well as predictive analytics. Our solutions are used by many leading broadcasters worldwide including NFL, CBC, NHL, CHL, Big10Network, MXGP, Nordisk Film, Optus Sport & Sinclair Broadcasting. Cleeng’s fully SaaS solution is built for scalability, flexibility, robustness and innovation.
Working at Cleeng is rewarding, fun and challenging. We thrive on innovation, are fast growing & generate a profitable business. Come join our team, make a real contribution, and help shape the future of video consumption.
About the role/ Your mission
As a member of our solutions engineering team, your role is pivotal in collaborating closely with internal teams, partners, and clients. Your creative thinking and technical expertise are instrumental in conceptualizing, designing, and implementing data-centric solutions. These solutions are crucial in providing Cleeng customers with top-notch subscriber retention analytics. Your meticulous attention to detail ensures that data flows are seamlessly integrated from the outset of the product development process. Your ultimate objective is to guarantee that data is readily accessible, structured correctly and maintained at the highest quality standards.
Your responsibilities
- Design, optimize, and review the data architecture related to product development or client integration projects
- Collaborate closely with internal product and technical teams to scope and implement projects, ensuring the quality, consistency, and availability of data
- Thoroughly cover all critical aspects of the data infrastructure, including data collection, management, transformation, and access, and make sure these are documented in a clear and understandable manner
- Dive deep into understanding and documenting end-to-end data flows between external data sources and Cleeng product components, encompassing data structure, formats, mapping, tables, and more
- Provide valuable support for data migration and integration projects, crafting robust ETL processes to acquire and integrate data from various sources while upholding quality and consistency
- Dedicate effort to cleaning and wrangling of data from primary and secondary sources into formats that can be effectively utilized by data teams and other data consumers
- Establish yourself as a trusted advisor for internal teams and partners, offering guidance on data structure, formats, and flows
- Assist in conducting root cause analysis to pinpoint issues and recommend solutions to help resolve problems effectively
The ideal candidate will have the following competencies
- Proficient with ETL (extraction, transform, load) and related concepts (e.g. Data querying) for gathering, cleaning, enriching and transforming data in the desired format
- Proficient in understanding data storage concepts, such as databases, data warehouses and data lakes
- Solid understanding of web communication standards, HTTP, JSON, REST APIs etc.
- A track record of delivering compelling technical solutions for data-related projects
- Previous experience in handling sensitive consumer data and in applying appropriate mechanisms to protect the data
- Familiarity with at least one diagram, design or wireframe tools (such as Figma, Miro, Lucid, Draw.io, PlantUML)
- Competent in English language, written and spoken
- Team player who enjoys working in an international organization, and can thrive in a multicultural environment.
Be able to work effectively with cross-functional teams, including product, development and sales teams. - Ability and willingness to delve into complex subjects, explore new topics and recommend a path forward even when in unknown or uncomfortable terrain
- Be pragmatic, ability to think in solutions, to speak up during conversations and make recommendations to ensure progress can be made
- Willingness to learn and continuously improve, to give and receive feedback to help others improve
- Be able to work with people of various backgrounds, technical understanding and seniority, to speak in simple terms and effectively deliver the message to the audience.
- Experienced working with data storage, processing, analytics and visibility tools, such as Hevo, Snowflake, Monte Carlo, Looker, PowerBI, Tableau or other BI tool.
- Familiarity with collaboration solutions such as Jira, Confluence, Zendesk or similar.
What we offer
- Flexible working hours and form of employment;
- Possibility to work 100% remotely;
- 100 % paid sick leave within the agreed limits;
- Events, celebrations
- Work with an international team of well - rounded experts in Amsterdam (HQ), Poznan, Manila, NYC. 16 nationalities and counting!
- Work on unique, market-leading, SaaS products, with clients all over the world, from New Zealand, Japan, Europe, US, and Latam;
- Work closely with people who value diversity, hard work, friendly relationships and love their jobs, and get all together to the next level!