Vacatures customer support Amsterdam-Zuidoost

Your New Challenge: E-commerce Manager
Please note: for this position re-location is not possible, only eligible for candidates that already have a VISA

Are you ready for...

• A role with an international e-commerce scale-up with a product that truly adds value to people's lives?
• An opportunity in a rapidly growing company backed by strong investors, multi-million-dollar budgets, and ambitious growth plans?
• A challenge where you, together with a team of two juniors, aim to achieve 20% growth in webshop revenue?
• The chance to bring your experience to a driven marketing team that's making waves from the heart of Utrecht?

Yes? If this sounds interesting, read on-this could be the opportunity for you!

Your New Employer: E-commerce Scale-Up Reaching Millions Worldwide

This innovative e-commerce scale-up serves millions of people globally, focused on a high-demand niche. As a market leader in its segment, the company sells its products in over 70 countries. Driven by the belief that their products are essential for health and well-being, they have experienced significant growth over recent years. Supported by a major investor, they now have substantial budgets to achieve their ambitious goals.

With steady growth over the years, your arrival will only propel this progress further. Ready to be part of this success story? Then this is your new challenge!

Based in a modern, easily accessible office in Utrecht, your new team works together to achieve bold ambitions. The digital team includes a range of marketing specialists, including experts in Marketplaces, Performance, Content, and Customer Journey-and then your team: E-commerce. Given that Marketplace revenue currently outpaces Webshop revenue, your arrival marks a great opportunity for growth, and the team is excited to welcome you!

You'll join a dynamic, international team that operates globally and is composed of members from diverse backgrounds. This role offers you the freedom to develop your own vision and contribute ideas. With a hybrid work culture, you can decide where and how you work best. Are you seeking freedom and impact? Then this is the employer for you!

The Role: E-commerce Manager

As the new E-commerce Manager, you will be responsible for establishing, managing, and executing the webshop strategy to achieve optimal revenue and profitability. This means you'll be focused not only on the big picture-spending 70% of your time on long-term vision and growth opportunities-but also on day-to-day operations, sometimes rolling up your sleeves and diving into daily tasks. You're the hub connecting different disciplines and stakeholders, using the webshop as a foundation for continuous improvement and aiming for an ambitious 20% growth in the coming year.

E-commerce is currently in a growth phase: a new shop was recently launched, and the manual migration to this platform is complete, but there is still much work to do. The current foundation offers ample potential for expansion, both in market share and customer support. Therefore, the focus is not only on driving more traffic but also on guiding customers more effectively within the webshop, so they can easily find what they need, enhancing their overall experience.

You will work closely with two junior team members to create action points and a structured backlog, ensuring everything progresses smoothly and in line with priorities. Stakeholder management is essential; you'll know exactly how to engage with your marketing colleagues to coordinate initiatives and make strategic decisions that contribute to shared goals.

You have an eye for technology and can act as a product owner with external development partners, managing new features, fixing bugs, and integrating systems like PIM and DAM. With a commercial mindset, you recognize opportunities within the e-commerce landscape and think strategically about how to leverage them for webshop growth.

Success in this role means achieving growth targets, maintaining an optimal balance of priorities-even with a to-do list of hundreds of tasks-and demonstrating the ability to shift seamlessly between strategic and hands-on work. Together with your team, you'll build a future-proof webshop ready for further growth. Are you eager to start?

What You Bring:

• Approximately 5 years' experience as an E-commerce Manager, Online Merchandising Team Lead, or E-commerce Project Manager
• Solid experience with Shopify (or other CMS) and Google Analytics
• A deep understanding of what it takes to make a webshop successful and who you need to engage in areas like online marketing (traffic generation, CRO, UX)
• Experience in a retail and international environment is a plus
• A commercial and proactive mindset is even better!

What You'll Receive:

• Annual salary (incl. Holiday allowance) up to €71K based on a 40-hour week, depending on experience
• Bonus scheme (8-10% on top of your annual salary, based on personal and company performance)
• Hybrid work environment: 3 days in the office, 2 from home
• 26 vacation days and a pension plan
• Plenty of organized team events, lunches, and even festival outings!