- Making sure customers get the right information, the right products and a nice experience
- Take charge of the complete order process - from the very first quote to the final invoice
- Handel customer inquiries by phone and email
- Keep customer data up to date
- Support the international sales team in the Backoffice: assist with tenders and prepare reports
- Complaint handling
- Manage administrative tasks like contract documentation
- You are fluent in German and English (Dutch a plus)
- You have completed a vocational education (MBO) and have 2 -3 years of experience in a customer service role
- You are available 24-40 hours per week
- Experience within the medical sector is a plus, but not required
- You bring strong hard skills, including proven experience in customer-facing service roles
- You demonstrate excellent soft skills: reliable, curious, approachable, and a confident communicator
- You have experience working with Excel
- The position starts with a 7-month contract, followed by a permanent contract upon satisfactory performance
- A fair salary depending on your relevant work performance, will be discussed during intake
- Hybrid and flexible working possibilities (2-3 day at the office)
- 29 vacation days
- Holiday pay
- Travel allowance
- Opportunities to grow and learn