- Own and solve technical related issues during installation and upgrade of laser systems:
o Analysis and behaviour definition of technical issues/ machine errors;
o Define action plans (tasks, tools, parts);
o Provide technical support to engineers and coordinators;
o Evaluate the necessity of (non-)invasive actions during an escalation;
o Review and evaluate the outcome of action plans.
- communicate within the own organisation and customer technical departments;
- present escalation topics to customer during daily/ escalation meetings;
- support alpha & beta tests;
- evaluation of commissioning, optical alignment and acceptance tests measurement data;
- review and improve procedures and protocols on technical content;
- proposing product and process improvements in order to increase efficiency or service possibilities;
- oversee the technical action plans of the service support team.
- Provide daily status update of ongoing escalations;
- create and maintain Product reports, JIRA quality and improvement topics.