Tasks
Position overview
Department Overview:
- Parts Business Operations is a core profitability and customer satisfaction driver for Porsche Cars North America (PCNA) and its network of dealers.
- After a Porsche vehicle is sold, we are responsible for keeping the car on the road through the supply of maintenance and repair parts which proactively enables a customer experience befitting the Porsche brand.
- Why: Make the Porsche AfterSales experience as thrilling as the driving experience
- How: Actively drive efficiency, optimization, standardization and automation. Proactively build the future by setting a challenging strategic vision and act daily to bring it to life.
- What: Enable the delivery of modern luxury at scale
Roles & responsibilities
During this internship you are responsible for supporting the implementation of strategic concepts and projects which help the parts business team set and achieve strategic objectives.
- This role will be responsible for collaborating with multiple stakeholders across the organization. This includes collaboration across multiple business units within PCNA business, logistics organization and teams in Germany. Ideation around modernizing systems and or processes, automation and setting foundation for future efficiency and sustainable growth with customer focus.
- Support and execute multiple projects and initiatives.
- Example projects include:
- Business intelligence
- Collecting data requirements from key business stakeholders, mapping out daily parts kpi reporting needs, finding source of truth required for daily business steering and monitoring.
- Local product sourcing
- Parts supply chain continuous improvement and risk reduction
- Active participation in ongoing team project execution priorities
- Support process documentation and work instruction culture.
- Continuous improvement mindset, exemplifying the parts business ethos to “leave it better than you found it”
- Business intelligence
- Example projects include:
- Support project documentation, including meeting minutes, reports and presentations.
- Identify and report potential risks or issues in project execution.
- Assist in planning and scheduling project timelines, tasks, and milestones.
- Assist Parts Planning Manager to ensure day-to-day tactical work aligns with overall strategic vision of department
- Assist team business owners in alignment with Parts Planning Manager process to ensure project structure and accountability.
- Lead in organizing meetings, preparing agendas and following up on action items.
Objective setting optimization and automation (Internal and dealer)
Qualifications
Qualifications
Required qualifications include:
Education:
- Minimum Senior in undergraduate studies.
Preferred qualifications include:
- Post graduate preferred
- Undergraduate degree in Business, Management, Supply Chain, and or Data Analytics preferred
- Comfort and experience working with data and database tools like SQL is a plus
- Comfort and experience working with data visualization tools, i.e.: Tableau, Micro Strategy is a plus
- Strong analytical, problem-solving, and decision-making skills.
- Strategic and Continuous improvement mindset.
- Proficiency in Microsoft Office (Excel, PowerPoint, and project management tools (Project for the Web preferred) Must be organized, positive, proactive, results-oriented, with excellent oral and written communication, presentation, and problem-solving skills.
- Understands and incorporates project methodology.
- Experience working with large scale data to build the reporting solutions.
- Assist in the demonstration through proof of concepts and present them to stakeholders.
- Demonstrated ability to collaborate with multiple groups on multiple levels.
- Work with internal teams to understand the business requirements, translate them to technical design and requirements and build scalable and sustainable reporting solutions, with transition to automation in mind.