As a Working Student (m/f/d) - IT Support, you'll be part of our internal IT team, helping to keep our office network, on-site server & workstation infrastructure, AI tooling, and day-to-day IT operations running smoothly. You'll get hands-on experience solving real technical problems, working closely with our team, and building a strong foundation in IT support and infrastructure topics.
Your Role
- Handle, prioritize, and troubleshoot day-to-day IT support requests and issues, from work laptops to office network setups, using Slack and Jira Service Desk
- Assist with maintaining our on-site infrastructure: GPU workstations, servers, and network equipment
- Help project teams deploy to cloud and on-premise infrastructure
- Get hands-on with AI tooling, including building connectors for Claude Code / Desktop
- Contribute ideas and suggestions to help us continuously improve our support processes, workflows, and tooling
- You are currently studying Computer Science, Engineering or a related field
- Strong communication and problem solving skills as well as a structured, curious approach to troubleshooting
- First experience with IT support topics and/or basic familiarity with networking equipment (e.g. Ubiquiti/Unifi, Cisco, HPE Aruba, Juniper, Mikrotik, Netgear) is a nice to have, not required
- Very good communication skills in Englisch, comfortable working with different teams, and a motivated, hands-on mentality
- Enthusiasm for exploring and working with AI tools (e.g. Claude) is a plus
Does that make you curious? Marina is your contact person for further questions and looks forward to hearing from you!