Your Responsibilities:
- Full operational responsibility for Retail & E-commerce:
- monitoring, analyzing, and coordinating daily shipment operations to stores and customers.
- verifying the completeness, accuracy, and timeliness of order fulfillment — from projections, through pick & pack, to shipment.
- ongoing control of stock levels, inventory, and replenishment processes.
- Ongoing communication with the logistics operator (3PL):
- your main stream: daily operational contact, resolving discrepancies, overseeing inquiries, explaining OTIF results, handling complaints, and managing escalations.
- verifying operational data from SAP and 3PL systems (IDOCs, operational reports, stock comparisons).
- monitoring the accuracy of warehouse processes — inbound, outbound, returns, cross-docking, and logical warehouses.
- End-to-end operational process management:
- verifying the causes of delays, shortages, system and documentation errors, and coordinating their resolution.
- analyzing sales, inventory, and turnover data to improve processes.
- Support for SAP system processes:
- verifying data and identifying discrepancies in documents, IDOCs, and MM/IM movements.
- cooperating with IT, Master Data, Procurement, and E-commerce teams on corrections and improvements.
- reporting on KPIs/SLAs (particularly Retail replenishment, OSA, OTIF, WFR).
Our Requirements:
- Experience in logistics operations in retail and/or e-commerce (preferably in a 3PL environment).
- Advanced knowledge of MS Excel (reporting, data analysis, pivot tables).
- Advanced knowledge of SAP (SD/MM/IM modules) or another ERP/WMS system, as well as familiarity with system processes.
- Ability to work with large amounts of data and thrive in a fast-paced, operational environment, responding effectively to immediate needs.
- Ability to adapt to a dynamic, operational environment and respond quickly to ongoing business needs.
- Strong communication skills, proactivity, and a high degree of independence.
- Experience in maintaining collaborative, partnership-based relationships with 3PL providers.
- Excellent organizational skills, independence, and attention to detail.
- Proficiency in spoken and written English at a level that enables fluent business communication.
We Offer:
- Full-time employment based on an employment contract.
- The opportunity to implement your own ideas and have a real impact on processes.
- Opportunities for professional development in a dynamic retail environment.
- Benefits package – private healthcare, life insurance, MultiSport card, and MultiLife program, discounts on products, and wellbeing initiatives.
- Hybrid work model (3 days weekly from Mszczonów, Tarczyńska 111, 2 days weekly home office).
DO YOU RECOGNIZE YOURSELF?
Then become part of our international company and apply, stating your salary expectations and possible starting date.
As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.
We look forward to hearing from you!
About the DOUGLAS Group
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.