What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 World's Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.
Start YOUR career with DHL todayat our DHL Maastricht location which is DHL Express' finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.
We are looking for a motivated Process Expert to join our Global OTC (Order-to-Cash) team.
How will you contribute to the success of DHL?As aProcess Expert Global within OtC, you will play a key role in shaping and harmonizing our Order-to-Cash processes across regions and countries. You'll be responsible for designing and coordinating global OtC policies, ensuring regulatory compliance and consistency.
Acting as a trusted advisor, you'll support local teams with expert guidance, manage deviation approvals, and represent Global OtC in cross-functional initiatives. Your focus will be on driving continuous improvement, enhancing process quality, and promoting a customer-centric approach to OtC delivery performance.
Main tasks:
Document and, coordinate the definition of OTC processes (SOW, GSOP, SIPOC, Value Stream Mapping, Policy & Reference Guides)
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Coordinate OTC process definition workshop with countries and SSCs.
Coordinate the Global Process and System Operating Models & documentation.
Coordinate improved operational effectiveness against evolving business requirements, drives process standardization and harmonization.
Coordinate business continuity by the definition and, maintenance of business continuity planning in coordination with the network and IT community.
Act as deputy to Senior Specialist Process & Policy
Design and maintain global OTC controls, ensuring ownership and adherence to compliance in line with audit regulations.
Coordinate and manage the process of Business deviation requests submitted by countries.
Define and document business requirements, and coordinate delivery with BIT and IT providers (internal / external)
Coordinate IT roadmap in line with target business model and, integrated OTC system architecture.
Coordinate the implementation of the tools and systems with countries & with the region OTC leads; SSCs.
Coordinate the change request process with the regions, ERP teams and BIT.
The ideal candidate brings deep expertise in Order-to-Cash processes, with a strong focus on Accounts Receivables. You have a proven track record in process design, governance, and policy management, and excel at coordinating complex initiatives across multiple stakeholders. With a customer-centric mindset and sharp problem-solving skills, you thrive in dynamic environments. You're highly organized, able to multitask effectively, and work independently while contributing to team success. Strong communication and stakeholder management skills are essential, especially in international or multicultural settings.
Knowledge of OTC processes, particularly in AR
Fluency in English
Experienced in working in a dynamic global setting
What's in it for you?
A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:
A competitive salary, bonus incentives and a strong pension scheme;
A wide range of employee benefits;
A job in dayshifts and no weekends;
Availability of a wide range of training possibilities;
RCS Grade K
Interested in this opportunity? Please apply and provide us with your CV and motivational letter!
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
☸ DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XTBob StijnenTalent Acquisition & Development Expertbob.stijnen@dhl.com0633052631DHL Finance Services B.V.Pierre de Coubertinweg 5
6225 XT Maastricht