About us:
Welcome to Crowne Plaza Amsterdam – South, a modern business hotel in the lively Zuidas district.
With 207 rooms, 7 meeting venues, and buzzing spots like De Japanner Zuid and the Manhattan Lounge-Bar, we offer guests and team members a place to connect, grow, and belong — as part of the global IHG Hotels & Resorts family.
Your day to day:
As Events Manager, you will be responsible for the successful event planning and overall execution of all Groups Meetings & Events that take place within the hotel. The Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business, meeting conversion targets and KPIs
Main responsibilities:
Analyse competitors' activities and pricing strategies
Maximise occupancy and average rates through well-executed inventory and yield management control
Maximise all Group, Conference, and Event revenue opportunities
Guide and lead coordination with relevant departments to deliver guests expectations in groups, meetings and events performance.
Making sure that the Re active team is following brand standard in :
Responding positively to inbound enquiries in a timely, accurate and persuasive manner.
Maximising all opportunities through negotiation and upselling techniques, to convert business and drive revenue into the hotels to reach budget target.
Ensuring all customer enquiries and bookings are recorded, maintaining account files and records.
Undertaking enquiries, manage follow ups, prepare contracts, organise supplier documentation, hands on communication with clients’ requirements throughout process, invoicing, secure deposits and full payments, posting and charging, PMS bookings (Opera), obtaining rooming lists, timings, and the flow of stays, create the function sheet, post event and real meetings and events)…..
Responsible for ensuring all revenues are posted onto the PM account correctly according to function sheets and finalised prior to Invoicing. Ensuring all PM accounts are up to date and Head Office are informed on a weekly basis of any outstanding accounts in Opera. Emailing all VAT invoices to clients in a timely manner post event.
Review business plans, identify gaps and coordinate with the proactive sales team efforts to fill capacity and meet set targets in line with the commercial strategy of the hotel.
Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
Ensure a full understanding of the hotel’s Sales budget for the year in order to drive business forward and deliver this strategy to new and existing clients to meet annual revenue targets. Targets will be set based upon the budget for MICE
Ensure the Group, Meetings, and Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling and conversion techniques, and billing and processing contracts
Manage and develop the meeting and events Team to ensure career progression and effective succession planning within the hotel and company
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
What we need from you:
Excellent oral and written communication skills
Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
Excellent organisation and planning skills
Ability to work well under time pressure and/or demanding travel schedules
Ability to perform critical analysis
Strong experience in hospitality forecasting, pricing and inventory control
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong project management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems (Opera and Delphi)
Previous experience in the same or similar role
Relevant degree, in business development or other relevant business field, from an academic institution
At Crowne Plaza Amsterdam – South we make sure you feel right at home with:
Employee discount for all 6000+ IHG hotels worldwide
Friends & family rates to share with your loved ones
Travel allowance based on the distance from home to work
A paid day off for volunteering
A paid day off for your birthday or a birthday voucher
Homemade lunch or dinner during your working hours
Opportunities for personal development, training, and coaching
A CultuurWerkt!/Alleo account for discounts on theatre, cinema, and more
A ClassPass discount for fitness, wellness, or healthy meals
Discount on a collective health insurance
Discount at Doctor Feelgood, our local massage partner
Access to the hotel’s gym facilities (when not in guest use)
An In-House Experience including breakfast, dinner and drinks at Crowne Plaza Amsterdam - South as part of your onboarding
A fun, international team that values teamwork, laughter, and growth
Regular staff events, parties, and departmental outings
At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle, and career development — because we know that when you feel your best, you perform your best.