Vacatures restaurant Zaandam

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.

Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, and more countries soon, love running on Tebi.

We’re looking for a Customer Support Specialist to join our Global Customer Support team. In this role, you will be on the frontline of Tebi, ensuring that all merchants receive fast, friendly, and reliable help whenever they need it. You’ll troubleshoot issues, guide customers through product features, elevate bugs, and ensure every interaction leaves the customer feeling confident and supported.

This role is ideal for someone who enjoys problem-solving, communicating clearly, and working in a high-impact environment where customer success is core to the business.

You’ll also champion improvements to the customer experience, advocating for the needs of merchants every step of the way.

• Serve as the first line of support for Tebi Merchants.
• Provide outstanding customer service to turn their negative experiences into positive ones.
• Resolve customer issues by applying strong product knowledge, investigative skills, and critical thinking.
• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment.
• Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams.
• Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics.
• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Tebi improve and scale
• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows.
• Create materials for proactive merchant education.
• Work collaboratively with other teams such as Sales, Operations, Product, Engineering and Finance to provide insights that improve the overall merchant experience.

• Communication skills: address all merchant issues with clear and friendly communication across different modalities (including chat, email and phone).
• Problem-solving skills: ability to break down sophisticated problems, offer well-thought-out recommendations, and push problems to resolution.
• Work experience in customer service: experience of handling customer queries in a dynamic, constantly evolving environment.
• Ability to quickly learn Tebi’s platform and apply product knowledge.
• Persistence in driving issues to resolution with internal teams.
• High reliability and professionalism in live support environments.
• Ability to work evenings and weekends (within the 40-hour week).
• Fluent in Dutch and English.

Nice to have

• Experience with Intercom, Zendesk or other customer support platforms.
• Hospitality Experience.
• Proficient in other languages (e.g. Spanish, Italian, German).

Benefits

• Start-up Equity
• Competitive Salary
• Lunch Provided in Office
• Team building events

Build Globally, Execute Locally - We are on a path to evolve an entire industry. We build products globally and we execute our world class operations locally.

Manifest the Win - Changing the world never comes easy. It takes grit. We are playing a team sport and we know winning is a conscious decision.

Launch fast and iterate - We believe speed and pragmatism wins the day. We operate with an extreme sense of urgency without compromising on quality.

Truth Seeking - We believe in first principles. We get to the heart of a problem and then develop solutions.

Dutch Directness - We operate with sophisticated Dutch directness. Open, respectful, and to the point. We create an environment where anyone can say what needs to be said.

Evolve - We are in a constant state of change and growth. As a business, as individuals. We embrace change.

Owners, not renters - We are all shareholders in Tebi and we act like it. We are drivers, not passengers.

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.

From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.