Klantenservice vacatures Woerden

Vacaturebeschrijving Wat je gaat doen As a Desk Officer at the IND counters, you play a key role in supporting clients during their visit to our location. You are the first point of contact and assist clients with filling out forms, checking their documents, and directing them to the appropriate desk. With your knowledge of Ukrainian and English, you help clients feel understood and ensure the process runs smoothly. Additionally, you contribute to administrative tasks and support your colleagues where needed.

Your responsibilities include:

• Welcoming clients and verifying their identification documents
• Distributing forms and assisting with completion
• Referring clients to the correct desk after form verification
• Handling administrative tasks such as data processing
• Acting as a translator during conversations between desk staff and clients

Wat we je bieden

• Hourly wage between €18.38 and €22.85
• Pension accrual from day one
• 8.33% holiday allowance, of which 0.33% is net
• 8.3% year-end bonus
• 10.82% vacation hours accrual
• Holiday pay on national holidays
• Full reimbursement of public transport travel costs
• Car allowance of €0.07/km, bicycle allowance of €0.20/km
• Temporary assignment for 6 months, with possibility of extension upon good performance
• Socially engaged employer within the Dutch government
• Certificate of Conduct (VOG) application arranged by us
• Access to training and courses via Skillstown

Functie-eisen Are you customer-oriented, communicative, and do you have an affinity with refugees? Then we are looking for you to strengthen our team as a Desk Officer at the IND!

• Minimum MBO-level education or equivalent work experience
• Affinity with refugees and their situation
• Excellent command of Ukrainian and English
• Dutch language skills are a plus
• Experience within a Ukraine unit is a plus

Over het bedrijf Located in the heart of Utrecht, our organization is committed to making a positive impact on society. Our mission is to support and guide people in challenging situations, with core values such as empathy, collaboration, and professionalism.You will work in an enthusiastic team where personal growth and development are central. We offer various training and development opportunities and value a healthy work-life balance. Additionally, we actively contribute to social projects and initiatives.

Are you ready to use your talents and make a difference with us?Salarisomschrijving

€18.38 - €22.85 hourly