Role Purpose
As a Payroll Team Leader, you will coordinate and execute payroll operations to ensure accurate and timely employee payments in line with established payroll process guidelines, best practices, and local legislative requirements.
You will lead a team of payroll professionals, ensuring policies, procedures, and service standards are consistently applied while driving operational excellence and continuous improvement.
Key Responsibilities
Payroll Operations & Process Excellence
- Adapt payroll processes and timelines in line with internal and external best practices, local legislation, and alignment requirements across multiple business units
- Monitor payroll execution to ensure accuracy, efficiency, and adherence to deadlines using quality standards, ROI metrics, and benchmarks
- Proactively review reports, gather feedback, and identify patterns of errors and opportunities for process improvement
- Review and oversee payroll activities including accounting, distribution, and preparation of payments, benefits, taxes, and deductions
- Review and calculate overtime, shift allowances, sales commissions, and bonus payments
- Maintain and validate payroll records and reports prepared by the team
- Resolve escalated and complex payroll issues, including those resulting from organizational changes
Leadership & People Management
- Supervise and guide a team of payroll professionals and business support staff
- Set clear goals and objectives to drive operational results
- Ensure policies, practices, and procedures are understood and followed
- Provide coaching, feedback, and development support to team members
Stakeholder Management
- Understand customer and stakeholder needs and advise accordingly
- Build strong, trusted relationships with managers and cross-functional partners
- Collaborate closely with specialist departments
- Coordinate with third-party providers and external service partners
Your Profile
- Bachelor's Degree (HR certification preferred)
- 5+ years of experience in payroll operations
- Proven experience leading or supervising payroll teams
- Strong knowledge of SAP and HRIS systems
- Solid understanding of payroll compliance and local legislation
- Data analysis and reporting capabilities
- Strong understanding of business processes and strategy
- Project management skills
- Excellent stakeholder management and influencing skills
- Confident presentation and communication skills
- Strong negotiation and facilitation abilities
- Proven people management and resourcing experience
- A structured, detail-oriented approach with a strong focus on accuracy
- The ability to manage operational challenges that may be difficult but not highly complex
- A continuous improvement mindset
- The confidence to resolve escalated issues and drive payroll excellence
We offer:
- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting compensation and benefits
DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.