At Katanox we're looking for a Partner Onboarding & Support Specialist to join our team.
About the job
We are looking for a collaborative and organized Partner Onboarding and Support Specialist. In this critical role, you will ensure a smooth and efficient onboarding experience for our accommodation partners while managing and maintaining our partner program and support resources.
Responsibilities
- Oversee and manage the entire partner onboarding process, including developing and implementing onboarding programs, materials, and workflows.
- Conduct onboarding meetings and product tours for new partners.
- Collaborate closely with cross-functional teams (sales, engineering, product) to guarantee a seamless onboarding journey for partners.
- Identify and implement improvements to optimize the partner onboarding process.
- Manage and develop the Katanox Accommodation Partner Program.
- Create and maintain our knowledge base and supporting content (guides and tutorials) for our accommodation partners and the internal Accommodation Partners Support Team.
- Take ownership of the go-to-market (GTM) strategy for new features and functionalities, ensuring successful partner adoption.
Qualifications
- Proven experience in partner onboarding and support.
- Excellent project management skills.
- Experience with knowledge base creation and management.
- Experience collaborating with cross-functional teams.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in the travel and hospitality industry is a plus.
Benefits
- Culture based on ownership, accountability and autonomy.
- Ownership in the company (Stock Options Plan).
- 25 days of holidays and flexibility in deciding when to use your bank holidays.
- Flexible working schedule.
- Office in Amsterdam and co-working spaces in London and New York.
* Note to recruiting companies: Acquisition based on this vacancy is not appreciated.
Apply for the job
Do you want to join our team as our new Partner Onboarding & Support Specialist? Then we'd love to hear from you!
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