We are looking for a Management Intern starting from August/September 2024
Welcome to the timeless luxury world of Waldorf Astoria
Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value of personalized attention and know how to craft unexpected moments with a rich level of customer service, you may just be the Management Intern we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.
Your mission as Management Food and Drink Intern
As a Management Intern for the Waldorf Astoria Amsterdam, you will play a pivotal role in creating an exceptional guest experience in line with the Waldorf Astoria Sincerely Elegant Service Standards. You are considered for you senior experience and advanced academic profile. Your responsibilities will include supporting the management team, ensuring smooth operations, and providing guests with personalized, memorable experiences. May you need be, you could be empowered by our Food and Drink Manager to take on a project and tackle a challenge at the heart of our operations. Your hospitality flair and in-depth knowledge of the hotel's benefits, facilities, and experiences will make you the go-to expert for both guests and colleagues. This is your opportunity to demonstrate your passion for hospitality and shine among our team of dedicated experience makers!
What will I be doing?
Uphold Service Standards: Ensure a consistent and exemplary standard of service, adhering to all Waldorf Astoria policies and standards.
Operational Support: Actively contribute to the seamless operation of the hotel, providing support across various departments as needed.
Guest Relations: Oversee the care of guests from their arrival to departure, ensuring their experience meets the highest standards.
Technical Operations: Know how to operate all necessary technical equipment used in daily operations.
Shift Coordination: Take over from the previous shift, ensuring you are informed about the volume of business, VIP guests, pending tasks, and special events.
Execution of Instructions: Diligently and accurately execute instructions from management, ensuring all tasks are completed efficiently.
Cost Efficiency: Guarantee a cost-conscious approach to all tasks, maintaining efficient use of resources.
Professional Development: Participate in internal meetings and training courses to enhance your skills and knowledge.
Promote Waldorf Astoria Amsterdam Services: Actively promote in-house sales by maintaining comprehensive knowledge of all hotel services, including opening hours and promotions across all food and beverage outlets.
System Proficiency: Be proficient in using the Micros cash system, ensuring correct booking and cashing up for all services provided.
Menu and Promotions Knowledge: Maintain full knowledge of regular and promotional menus, wine lists, and any other promotions.
Effective Communication: Communicate clearly, politely, and efficiently with team members, keeping them informed about different promotions and relevant information via Outlook or the notice board.
Who are we looking for?
- Passion for Food and Drink and luxury service
- Self-driven and proactive attitude
- Creative profile and taking initiatives
- Student currently enrolled in an MBO or HBO education, preferably Hotelschool
- Internship: a minimum period of 6 months.
- Eligibility to work in the Netherlands (student of Dutch Hotelschool or EU nationality)
What can make the difference as a candidate?
- Previous experience in luxury hospitality (Food and Drink as well as other departments)
- Certificates such as the WSET 1/2/3/4 demonstrating motivation towards
What benefits will I receive?
- As a Management Intern you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 7,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.
- 50% discount on Food & Drink
- Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain
- Cross training
- Career opportunities after your internship
- Yearly departmental team outing
- Hilton University offers more than 2500 e-learnings
We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
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