We are looking for a Front Office Manager (Pre-Opening Team) for one of our upcoming hotels in Rotterdam, The Netherlands.
What will you be responsible for?· Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.
· Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.
· Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.
· Implementing operational processes, systems and tools in line with company standards.
· Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.
· Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.
· Monitoring KPIs, budgets and performance metrics of the Front Office department.
What are we looking for?· Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
· Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).
· Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.
· Leadership, organizational and problem-solving skills.
· Education in Hospitality, Tourism or a related field.
· Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
· Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).
· Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.
· Leadership, organizational and problem-solving skills.
· Education in Hospitality, Tourism or a related field.