Vacatures coach Eindhoven

We are seeking a highly organized and detail-oriented individual who is customer-obsessed to join our team as a Senior HR Operations Specialist. In this role, you will be responsible for providing support to employees and managing various data administration tasks through various channels and ensuring the delivery of exceptional HR services. Your primary focus will be ensuring employee satisfaction, maintaining accurate employee records, and processing transactions across the employee life cycle. You will also play a critical role in monitoring KPIs and SLAs to ensure that operational goals are being met, along with driving continuous improvement to enhance the employee experience and streamline processes.

RESPONSIBILITIES:

• Serve as the primary point of contact for employee support, addressing and resolving inquiries related to HR policies, benefits, payroll, and other employee-related matters leveraging voice, chat, and case management tools across the EMEA region.
• Act as a player/coach, providing guidance and support to team members while also handling individual tasks and responsibilities.
• Support daily visual management to ensure KPIs and SLAs are being met or exceeded, providing operational support to the People Leader.
• Continuously improve the employee support processes and knowledge base through feedback analysis, identifying areas for enhancement, and providing recommended solutions.
• Identify opportunities for process automation and optimization, streamlining employee support and data administration workflows.
• Develop and implement training programs for the HR Shared Services team to enhance their skills and knowledge in providing top-notch HR support.
• Maintain accurate and up-to-date employee records to include personal information and payroll inputs.
• Collaborate with HR and payroll teams to ensure accurate and timely processing of employee data, including new hires, terminations, promotions, and salary adjustments.
• Actively maintain employee records in digital formats to include updates to related-employee records, reflective of any changes in employment such as promotions, increases, benefits deductions, etc., in accordance with the company’s record retention policies and procedures and state and federal laws and regulations.
• Maintain confidentiality of work-related issues, records, and company information.
• Maintain internal and external databases with employee information.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Strong customer service skills: Demonstrated ability to provide exceptional customer service, actively listen to employee needs, and effectively communicate solutions.
• Attention to detail: Ability to maintain accurate and up-to-date employee records, process transactions with precision, and ensure data integrity.
• Problem-solving abilities: Proven track record of analyzing complex situations, identifying root causes, and implementing effective solutions to address employee inquiries and data-related challenges.
• HR knowledge: In-depth understanding of HR policies, procedures, and employment laws to provide accurate and compliant support to employees.
• Technical proficiency: Proficiency in HRIS and data management systems, as well as Microsoft Office Suite, particularly Excel and PowerPoint.
• Communication skills: Excellent written and verbal communication skills to effectively communicate with employees at all levels, including the ability to explain complex information in a clear and concise manner.
• Organizational and time management skills: Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Discretion and confidentiality: Ability to handle sensitive and confidential information with utmost discretion and maintain a high level of professionalism.
• Continuous improvement mindset: Proven ability to identify areas for improvement, drive process enhancements, and contribute to the ongoing development of the employee support function.
• Collaboration and teamwork: Demonstrated experience working collaboratively with cross-functional teams and stakeholders to ensure seamless data flow, integration, and support.
• Analytical skills: Proficiency in data analysis, report generation, and using insights to drive decision-making and process improvements.
• Adaptability: Ability to adapt to changing priorities, learn new technologies and systems, and thrive in a dynamic work environment.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in human resources or related field preferred.
• Minimum of 3-5 years HR administration or related role.
• Strong knowledge of HR administration processes, regulations and familiarity with human capital management principles and practices.
• Proficiency preferred in using HRIS systems (e.g., Oracle) for data management and reporting.
• Excellent written and verbal communication skills and strong attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Must be proficient in English and Dutch.

This is a hybrid role.