For this role, we will only consider candidates who are currently based in the Netherlands.
About SkinVisionSkin cancer is a growing global concern, with 1 in 5 people at risk, yet only 3% of high-risk populations are known to health authorities. At SkinVision, we're on a noble mission: to save the lives of 250,000 people within the next decade by revolutionizing skin care management. Our cutting-edge technology empowers users to take control of their skin health, allowing for early detection of skin cancer signs from anywhere, anytime.
Medical Support Specialist at SkinVisionThe Medical Support Specialist supports the safe, high-quality operation of the SkinVision service by combining patient engagement, medical quality support, and vigilance execution. This role engages directly with users when additional follow-up or support is needed, particularly in sensitive situations such as suspected or confirmed skin cancer. At the same time, the Medical Operations Support Specialist plays a key role in gathering and structuring user feedback to support medical accuracy analyses and in executing required medical vigilance processes in line with regulator y standards. The role requires a high level of empathy, attention to detail, and comfort working in a regulated healthcare environment.
What You will DoProvide patient engagement support
- Engage with users when follow-up is required, including patients who reached out with health outcomes, newly diagnosed or high-risk users
- Provide empathetic, clear, and supportive communication, offering emotional support and reassurance where appropriate
- Help users understand next steps in their care journey and navigate follow-up actions
Analyse incoming user health feedback
- Review and analyse incoming user feedback (incl. Histopathology reports) related to SkinVision advice and outcomes, reporting results in our systems
- Support medical accuracy analyses by identifying potential false positives and false negative (non-concordant cases)
Support execution of medical vigilance processes
- Prepare required 48-hour, 30-day, and quarterly vigilance reports
- Follow up with dermatologists, internal (regulatory) teams, or users to gather missing information for vigilance cases
- Ensure vigilance documentation is accurate, complete, and compliant with internal quality standards and regulatory requirements
We’re looking for a professional who loves to combine patient support with administrative teaming support. You are available for at least 24 hours a week divided across 4-5 working days.
Experience- Experience in patient care (coordination), e.g. As nurse or skin therapist, preferably in oncology care, dermatology or skin cancer treatment
- Demonstrated ability to handle sensitive patient interactions with empathy and professionalism
- Strong communication skills in English (spoken and written)
- Comfortable working with online collaboration tools and customer support platforms (e.g. Google Workspace, Zendesk or similar), including accurate documentation and follow-up
- Familiarity with medical terminology and healthcare processes
- Strong organisational skills and attention to detail
- A bachelor degree / university of applied sciences (“HBO”) degree in skin therapy, nursing or other health-related field
Ready to use your skills to make a lasting impact in healthcare? Join us and help make advanced skin health accessible to everyone.
#J-18808-Ljbffr€35000 - €45000 monthly