What will you do?
After sales support to dealers across EMEA:
- E-mail and helpdesk support by using CRM system
- Interact directly with customers to diagnose and solve technical problems in a set time frame
- Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
- Inspect cases for technical complexity and advise our customers timely with quality
- Direct support to dealers and distributors by onsite interventions
- Check product documentation for completeness and accuracy
- Communicate with development teams in order to find solutions
- Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.
- Installation, operating and dismantling of machines for exhibitions
- Advising customers about specific applications and supporting sales during the show
- Try to get leads together with our sales team on the booth
- Organizing and hosting technical trainings for dealers and distributors
- Monitoring dealer skills and alerting management about technical issues
- Elaborate the knowledge base for internal / external use
- Inspection and repair of returned / used machines for re-sale
- Maintenance of machines located in the showroom
- Inspection and repair of damaged machines
- Checking and approving warranty claims from our dealers
- Advising our warranty department about proper warranty terms and conditions
- Advising and training sales department persons about machine specifications, proper usage and features
- Advising sales when specific applications or machine requirements arise
- Supporting customer service department with questions about delivery conditions and availability of parts
Education
- MBO electronics /mechanics or HBO level, gained through work experience
- Fluent written and oral communication skills in English
- More than average IT/ machinery-skills gained through trainings or schooling
- Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
- Experience in a similar/ printing industry is strong preferred.
- Experience repairing (complex) machineries
- Customer and service minded attitude and highly motivated
- Eager to learn new technology
- Travelling throughout EMEA on a regular basis
- Team player
- Organized
- Flexible
- Good communicative skills and technical minded / tech savvy
- Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
- Candidates must hold a valid working permit, our client does not offer sponsorship
- This is a long term position - based on full time
- The salary is between EUR 3000,-- and max. EUR 4000,-- per month gross, based on full time. The salary is depending on education, experience and industry background. If your background and education match 100%, the salary can be negotiated for an experienced candidate.
- The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.
€3000.00 - €4000.00 monthly